Being a leader requires the ability to build rapport with your team. Those following you must have good reason to do so. Every time you have a one-on-one, you have a big opportunity to add to and build that individual rapport.
Here are six great questions to structure those one-on-ones with your team. Use this in some form or another every time you get that golden opportunity to sit with each individual on your team.
The 6 questions are:
Ask this intentionally so that the employee or follower is able to express in their own words their understanding of the current state. Let them tell you what they understand to be the mission and direction. If the answer catches you off guard, then maybe you have a big disconnect that needs to be handled immediately.
The “we” here is about the team. Be sure to gauge whether the individual’s understanding is in step with the team direction you hope for.
This is a logical follow-up to #1. If the person expresses a correct team direction but shares a personal variance in what they think is happening, then you have another opportunity to connect and correct.
The where are you going question also measures engagement. When an individual has begun to disengage with the team, they must be offered the opportunity to reconnect.
This is a great opportunity to let the individual team member express their pride foro what might be working for them. Let them share their focus. Again though, if there is a bit of misalignment, this is the perfect opportunity to realign, recalibrate the role and the duties to set the path for better performance.
By allowing the person to share, you open the communication letting them state in their own words the accomplishments they view as significant.
Open the door for individual dialogue about ways to improve things. The people who are on the frontlines see things differently than you. Be open to listening to these observations. You just might get the next great idea.
This may be the most powerful of all questions a manager/leader can ask a follower. Letting them know you are there to help is the biggest proof of your commitment to seeing them succeed. Don’t say it if you don’t mean it, but use it sincerely and you will see team commitment rise significantly.
If something is suggested, you must follow through to get it resolved or delivered. Don’t let this golden opportunity fall flat on its face from your inability to deliver. If the ask is too big, then say so. Explain what the limitations are, but be real. Let the person know they were heard and that you understand.
This is last but by no means the least of these 6 questions. Again, your hope should be to receive sincere feedback. Your response should be an open acceptance of what you get told. If all you do is ask the question but recoil, then you’ve missed the opportunity.
However, if you take the suggestion and do something with the feedback, you build great rapport and trust.
Trust is at the root of the best performing teams. Building an atmosphere of high trust keeps the whole team engaged with you as the boss. Having the rapport through regular, recurring one-on-ones with your team, using these six questions, will keep the trust growing.
When trust is present, people can accept bad news. They won’t necessarily like it but they can better accept it when they know you have their backs. They get to that end by seeing you make the effort to build the rapport at each chance you get. As rapport improves, so will the trust they have.
If you are a manager or executive who needs a little help with any of these ideas, perhaps a coach can help. To learn more about the coaching I do, schedule a call to speak with someone about the programs and ways we can help.
Also, let me introduce you to the Big 5 Performance Management process. This system revolutionizes the old, inefficient annual performance review systems. It has been implemented in dozens of companies, plus it has already won awards for innovation in HR circles. Big 5 sets the framework for fast, simple, and efficient employee feedback, guaranteeing your get the opportunity to ask these 6 questions monthly with each and every employee. Big 5 is a big winner, highly regarded by employers and employees everywhere who have started using Big 5.
Hi, I am Doug Thorpe. Author, speaker, entrepreneur, and business coach.