Busy-ness is all around us. You hear complaints about how tired and frustrated people can be because of all the work they have going on.
Once upon a time, having work was a blessing, not a curse. Yet many workers in all walks and in all roles complain of just how busy they are.
If you lead a work team, there is a great pressure to kick the can down the road and tick a box. Box checking is our way of feeling a sense of accomplishment.
Ah Ha, the task is done!
Not so fast!
There’s no doubt we need to see progress toward a goal; projects need completing, deadlines must be met, and so on.
However, if the way you measure success has anything to do with the number of boxes checked, you might need to stop.
The more important question is whether the activity that is being checked off has a meaningful contribution towards desired performance.
As a leader, you need a system for tracking progress toward your desired goals.
The vision you see before you must be broken down into chunks that can be clearly communicated to the team.
Each person on the team must have clarity for the work they are supposed to be doing.
So what can a Leader do?
Keeping your focus about tracking meaningful contribution toward goal achievement can be realized by implementing a very simple method. The method/system is called “Big 5 Performance Management.”
With the Big 5 system, managers ask their direct reports to prepare a simple monthly report.
The report has only two parts. The first part is the top five individual accomplishments for the month. The other part is the top five priorities for the next month.
Accomplishments and priorities are tied to the individual responsibilities assigned.
Logically, what you entered as priorities last month should be accomplishments this month. If not, then address the matters that got in the way of achieving your stated objectives for the month.
This report is prepared within the first five days of the new month (keeping the Big 5 theme). Managers can review the reports with all the directs.
Going over the Big 5 report gives the manager and the employee the opportunity for a coaching moment.
Proper recognition for achievement can be shared as well as alignment on priorities. Any variances can be explored, evaluated, aligned and set in motion.
With a rigorous and faithful implementation of this Big 5 discipline, the bigger goals can be cumulatively achieved by the Leader’s group.
The listing of each of the top five things is a simple bulleted list, not a long narrative. Save the lengthy discussion for the one on one coaching time.
In fact, this Big 5 Report can be accomplished in a single email from each party. (However, there is a cloud-based app for this if you are interested).
If this sounds too simple to make a difference, think again. I’ve had personal experience using Big 5 in several leadership roles from my past.
Each time it was used, my teams achieved more with less, hit higher performance marks, and achieved greater results. Why?
We did these things because the whole team literally ‘stayed on the same page.’ Forces from outside that may have otherwise robbed us of time and attention were identified early and dealt with properly.
We even found ourselves with extra time to look at creative opportunities that came up along the way, thus improving margin and total revenue.
When you feel overwhelmed by the Busy-ness of your work, think Big 5. Don’t just kick the can and check the box.
For a team to operate at its best, each member of the team must answer six key questions about the team before they feel a sense of trust and have a willingness to commit their “discretionary effort” toward goal completion.
(For more on these critical six questions, visit my Team Trust Model here.)