Any entrepreneur, business owner, or executive who wonders why the team is not operating as you expect should take a couple of critical steps. Get out from behind the desk and take the steps to walk to the mirror.
Take a long, hard look. Are YOU modeling the way for others to follow? Your actions and behaviors set the tone and pace for those around you. You cannot operate with a mantra of “Do as I say, not as I do.” Yet too many people in a position of power operate exactly that way.
What are some areas where modeling the right behaviors makes a difference? Here are three that are vital.
Be the Vision
Well respected leaders are known for their ability to communicate a vision. This is the ideal end-stage outcome. It’s the “begin with the end in mind” that Covey teaches.
Corporations are famous for setting Vision Statements and Mission Statements. However, the statements only work when they are shared throughout the workforce. Whether you run a 5 person team or an organization of 500, the way you as the leader share the vision is vital to the ultimate success.
You must understand and embrace the vision. You cannot be undermining it from your office. If you own the business, you darn well better construct and live the vision in a way that others can explain it just as thoroughly as you do.
I made the mistake in one of my first companies by not fully explaining the vision. We had several service offerings that made common sense but didn’t clearly connect to a greater purpose without some explaining. I was guilty of taking too much for granted across my work team.
Our website was carefully designed and written to pitch our vision to the market, but my own team couldn’t recite what we were doing very well. More importantly, the passion with which I believed we could change the market was not shared by my crew. It took several months for me to realize what was missing.
I called a meeting and shared the overall vision to set the tone for future effort. I even apologized for not letting them know this critical element of our being. Once I revealed the vision, several more seasoned professionals on the team got excited. They asked very good questions and the discussion opened up. It was a milestone event in the life of my little company.
Your actions on a day to day basis must enforce the vision.
Enable Others to Act
The people who report to you need the latitude to do their jobs. You can model confidence in their ability by letting them have free range in which to operate. Yes, you might have policies and procedures, but there is always room for initiative to work.
Early in my career, I decided to embrace a principle that I should work to hire capable people, then get out of their way. Micromanaging is stifling to most employees.
As the leader, you need to model the proper use of delegation of authority. Delegation is not all that hard to comprehend. Think of it this way. You give permission to act and protection when they fall. It’s very similar to raising children. You want them to grow by experiencing for themselves the actions, reactions, consequence, and success.
[shareable]Delegation – give permission to act and provide protection when they fall.[/shareable]
As you do this, you must be consistent in your administration of the effort. You cannot pick one person over another to get more latitude. Yes, I appreciate the argument for ‘not all employees are created equal’ in terms of skills and abilities. However, every employee should have a range with which they can operate based on the skills they demonstrate.
If the employee is a problem, then apply remedial training or deal with the case and replace the person. That is the hard side of being an effective leader. I’ll save more on this issue for another article.
Encourage the Heart
The human side of leadership is exactly what differentiates a leader from a mere manager. You manage process, but lead people. People respond more when all of their being is engaged.
I like to teach about harnessing the power of your mind’s attention and your heart’s affection. At work, we often think in terms of the mental side of this equation. You hire talent and experience, right? But have you ever tried to hire passion?
There is a recruiter friend of mine who uses this tagline:
Hire for Passion. Skills are cheap. Passion is hard to come by.
How do you measure the passion a person may bring to the work you need them to do? Ask better questions. Decide for yourself why this work is meaningful. Find ways to engage the hearts of those around you.
This notion of encouraging and engaging the heart of your people has been used for centuries in military conquests across the globe. Armies moving across foreign lands try to engage and endear the population so that the effort is not met with resistance. But when resistance comes as the French and Polish people did during WWII, the advancing effort of the German army was much more difficult to achieve.
Thankfully our places of work should never become war zones. But the principles apply. Win the hearts of your people and you will have far greater success achieving your goals.
The leader who can model a true and genuine appreciation for the hearts of their people will accomplish much more.
[reminder]Let us know some ways you model the right behaviors to lead your teams.[/reminder]