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Being Truly Thankful

Happy Thanksgiving

This week we celebrate Thanksgiving. Yes, I’m writing from my home in Texas and yes Thanksgiving, at least the one I’m talking about is American.

In preparing this piece, I looked back at my annual Thanksgiving messages. I was struck by what I thought was simple prose at the time, but turned out to be more prophecy. (On my blog page, use the search box above and type Thanksgiving to see what I mean).

In the past I have written about social conditions, political conditions, the need for leadership, and of course family.

Somehow the events of 2020 make everything pale in comparison.

The Top 10 for 2020

If you will allow me, here is my Top 10 list of things to be thankful for in 2020.

10. We still live in a free country where opinions are able to be expressed despite growing tension about doing so. I fear we’re losing that ability to come together to discuss and honor opposing opinions. So I pray we change that soon.

9. We have a diverse economy that can sustain pandemics. It may take a hit, but we don’t sink the ship.

8. I have friends and colleagues to remind me to be humble.

7. I still have the ability to learn; learn to be a better coach, a better teacher, and a better person.

6. I have clients who seem to appreciate what we do together. I never take that for granted.

5. I have you to read and follow this blog and my podcasts. Your feedback keeps me on my edge and hungry to do more.

4. I have a valuable network of mentors who help me grow. You know who you are. You challenge me and keep me strong.

3. I have some very special friends who are loyal, supportive, caring, and honest. That’s the most important part, honesty.

2. I have a beautiful family; my wife Susan, my kids, and grands. You all keep me on my toes. I love you tremendously.

1. I thank my Lord and Savior for His unconditional love.

Some may take offense. I don’t intend to be offensive. I’m sharing my list. You can share yours in the comments below.

Giving thanks

The Leader’s Obligation

As I think about this list, the big question that emerges for me is this “How will I show up?” For all the things people do for me and with me, will it matter?

It better.

You see I believe I need to show up better each day. I need to do that for myself. But more importantly I need to do it for those who are counting on it.

If I roll out of bed and decide to ‘mail it in’ one day, who gets hurt? They do. The people who are counting on something from me.

That is what leadership is about. If you lead people, they are expecting something. You better show up and deliver.

If you’re not ready or willing to do that, you need to step away from your leadership role. If you’re just there for the payday, step away. If you only want the recognition, step away.

Step away and let someone who wants to serve others take the role. The people deserve that. We need those kinds of leaders, everywhere.

Will you show up? And be that kind of leader? I hope so. My pledge is to be there. Will you be alongside?

Can You Guess the Weight of an Ox?

weight of an ox

Making Better Decisions

If you took a team of smart, capable people out to the wilderness and showed them an ox, could they accurately estimate the weight of that ox?

Working by themselves, ask each person to write down the weight they believe the ox to be, then seal it in an envelope. Collect the envelopes. As you start opening the envelopes, you’d find the guesses would be all over the place. Some too low, some too high.

But if you ask the same group to work as a team, they could share experiences and learning to come to a much better answer for the weight of the ox.

The same principle holds true with solving big problems at work. Any member of your team working alone can come to an answer. But is that answer the best it could be?

The Back Story for Business

I was told this story the first time by an investment advisor. He shared that his colleagues routinely gathered to analyze and explore optimum solutions for asset management of key accounts they held.

It was reassuring to know that the collective wisdom of his team was being used to make better choices and create the best possible advice for stakeholders.

Leaders need to open themselves up for similar group activities. While you might be the owner or CEO of your respective company, you can still leverage the wisdom of others to help you make better, more informed decisions.

networking with those around you

Ways to Help You Make Better Decisions

Here are some simple ways to get it done.

First, if you are truly alone at the top, you need an outside resource to help. A trusted advisor whether personal or professional can be that ear to hear what you are thinking. You can use them as a sounding board.

A trusted advisor can be there for you to explore options, vet decisions, and suggest other things to consider before making a final decision.

Or you might pursue a peer advisory group. In “Think and Grow Rich”, Napolean Hill introduced the idea of Mastermind Groups. This is a gathering of like-minded individuals to come together and share experiences, ideas, and wisdom so as to help others grow.

Another idea is to turn things over to your own leadership team. Depending on the size of your organization, you may have access to a team of direct reports who could be that group to review the details and evaluate ideas.

A Caution on ‘Group Think’

Allowing a group to do anything can have its risks. But with proper guidance and collaboration, leveraging the combined expertise of a workgroup can pay dividends.

When teams have not been built around solid core principles for trust and collaboration, then ‘group think’ can go wrong. If team members are uncertain of their standing in the group or people feel alienated, then they might ‘go along’ with the dominant voice at the table rather than speak their mind.

If that happens, you as a leader have a much bigger problem. It is for this reason I have been using the Team Trust Model.

The Team Trust Model explains six key steps for every team to use to build TRUST. Teams who operate with high levels of trust can achieve much greater results than those operating without trust. More on that here.

If you’ve never considered having an outside advisor to help you through your decision-making process, now may be the time to ask.

call a coach

Leaders: Can You Get Too Focused?

The other day I was running errands and stopped at my bank. I went inside, did my business, and went back to my car. As I sat there checking emails, I was surprised by my passenger door opening with a young lady standing there.

She looked up at me, shrieked, and said “Oh my God!”

I looked at her then noticed that across the parking lot behind her was a vehicle exactly like mine with her husband sitting in it startled with a surprise too.

She apologized and gently closed my car door, exiting to her vehicle.

I shouted at her husband, asking him if he wanted to keep her. He said “Yes, I do.”

I said “Well, she’s all yours. Have a nice day!”

As we both drove away, I was thinking about FOCUS.

Clearly that young lady was very focused on something. So focused that she ignored the distance between her car and mine, simply letting the “impression” of a similar car influence her choice for opening the door.

I too was very focused on emails form my phone and ignored her approaching my car until it was too late and she had swung open the door.

It made for a good laugh, but could have been far worse.

Leader Focus

As leaders, we can get so laser-focused on an idea we lose sight of other opportunities or we ignore facts and circumstances that could impact our outcome.

When was the last time you got focused like that?

I have the odd opportunity to work with leaders on both ends of the business spectrum. I coach executives in some of the largest companies on the globe, like ExxonMobil and UPS. I also coach entrepreneurs and sole proprietors who are busy building new companies.

Yet the similarities I see are common to both. Running an organization requires thoughtful, dedicated leadership. Good management is not enough. You have to demonstrate real leadership. (I’ve written about the differences between management and leadership HERE).

Leaders can get blinded by ideas that create an intense focus on going one way or another. Once choices are made, nothing will persuade them to change direction. That can have a disasterous effect.

It’s one thing to be committed to a decision. Sure, the team wants you, their leader, to be certain on which way you want to go.

However, putting your head down once the decision is made can be problematic.

It’s a Tricky Balancing Act

I realize it can be tricky to be decisive yet open to other input. I do believe there are ways you can still make solid decisions and stay sensitive to things happening around you.

Here are some of the best ways I’ve seen work.

First, keep your team engaged. Just because you made the decision doesn’t mean your team should be shut off from reporting changes. For some reason I’m thinking about the submarine Captain and his crew. You’ve likely seen the war movies, you know what I mean. The Captain shouts an order but the crew is reporting back information they see on their monitors.

Next, have a reporting mechanism that works. In Six Sigma process improvement, there is a model known as DMAIC. It is an acronym for Define, Measure, Analyze, Improve and Control.

DMAIC is the core of continuous imporvement of your process. By following these steps, you gain insights that you might not otherwise pay attentiion to.

Lastly, maintain communication with your team. Engage them for their valuable input. Even once the “ship” is underway, you have to allow course corrections to maintain a successful voyage. (Watch Greyhound with Tom Hanks to know what I mean here).

The Leader’s Challenge

The next time you make a big decision, don’t forget about keeping your eyes open for situation and circumstance around you changing. Don’t let your focus be so blinding that external factors get missed of overlooked.

The Small Business Owner’s Worst Nightmare

Starting and running a small business can be a blessing and a curse. The dream can become a nightmare. Yet there can be great rewards too.

There are so many things that can get in the way of running and owning a successful business. You hear people talk about “cash is king” or growing the sales pipeline, closing more deals, making payroll, and creating satisfied customers.

While these are all very significant issues for a business owner there is one thing that is even bigger than all of these put together. Do you have any idea what it may be?

Wait for it…..

Your ego. Yep. Good old fashioned pride.

Let me get straight to the point.

Small Business Owner’s Fear

small business owner

Letting your pride or ego get in the way can be the exit ramp to disaster. On one hand, entrepreneurs must be fearless. They have to start with a whole lot of courage. For that, I applaud you.

Think about it. You hear stories of people quitting their day job to start a business. That takes guts and sheer willpower.

However, that same dogged determination can become the owner’s death sentence too.

The Paradox of Success

Many years ago I wrote a piece I call the “Paradox of Success.” I got this idea after watching dozens of my banking clients go through similar situations. It goes like this.

For those of you who have actually ventured out to start your own company, you understand the intense effort and tremendous satisfaction you achieve by watching the company grow.

Those first few profit dollars start to roll in. Real profit, free and clear. No debt, no more obligations to pay off, pure, real profit. For all the planning, sweat equity, real equity investment, and down-right hard work, you eventually arrive at the threshold of the very thing you set out to accomplish…. SUCCESS!

Ah, but beware. The very thing you strive so hard to achieve, that is your company’s success, can start the downward spiral to eventual destruction. Perhaps even the infamous “implosion” of the company. That is the phenomenon called the Paradox of Success. In other words, success brings failure. How can that be? Let’s explore the full timeline.

First the Beginnings

As was described, the founder sets out to open his or her own business. Perhaps it is a sole proprietor, maybe “Mom and Pop”. It can even be a couple of good friends who decide to start something together. The actual legal structure does not particularly matter at this point.

The focus is on getting going and having that first order come through the door. Days and weeks go by. The founder(s) perform all the daily chores….everything! Sales, marketing, bookkeeping, systems, purchasing, supplies, advertising, contracts, payables, receivables, answering phones, sweeping floors, cleaning the bathrooms…everything!

Next, business starts to grow. The word is out. Your business has something people want and need. Your service ideas are working very well. Customers like what you have. Word of mouth even starts to grow. You are getting business from sources you had not really thought about at the start.

Finally, the business becomes more than you and your partner can handle. You decide to hire your first employees. This becomes turning point number one. New employees do not bring the same levels of dedication, commitment, and energy you had when you started the business. Your ideas are not their ideas. You must start to train and coach to be sure the new guys on the bus are fully on board.

Moving Further Toward Success

The service levels you created and nurtured must be sustained. The principles on which you founded the business must be reinforced. There needs to be a feedback process and a monitoring mechanism to be sure your values and principles are being followed.

Almost daily you feel the tug of contention for your time. The time spent to make the direct business contacts you enjoyed making at the start must now be juggled with the effort to resolve internal issues. Perhaps you add a few more hours to the week. Certain tensions become more frequent.

With employees present, interpersonal matters start to creep in. Sally doesn’t like Susie. Bob and Ted argue over sports teams and their preference in cars they drive. None of this is contributing the business. The founders become referees. Hostilities can even boil over when customers are present. A lack of leadership or even a momentary lapse of leadership can become significant. Who can handle these things?

Phase Two Begins – Leadership

Then, mid-managers are hired or appointed. Surely the owners can rely upon other seasoned professionals to handle the staff issues and keep the ship sailing. Now a new layer is created.

For all the potential good that can be accomplished here, there comes a trade-off. Again, the founders’ values have to be enforced, promoted, espoused, heralded, and cheered about.

Can the mid-manages carry the same flag? All the while the growth in volume creates a strain on the original infrastructure. Are the same tools and equipment that were used to open the business still effective? Have systems started to suffer? This can include everything from the high end network servers to the staplers.

And more importantly, who is truly watching over these areas. Have the partners brought the right skills on their own to address all the issues? Accountability for all aspects of business growth becomes more meaningful. If cash and checks are being handled, controls must be implemented. Growth across state lines adds to the compliance and regulatory burden. Specialists have to be added to the mix like legal counsel, accountants, IT professionals, etc.

The False Security

The very essentials that can help grow and expand the business become challenges to the owners. Volumes and profits continue to rise. A false sense of security here can be deadly. A failure to admit the changes that are happening underneath and any inability to properly respond to those changes can, at any point hereafter, start the spin downward.

Really this stage represents the first major turning point for the founders. The biggest and most honest question that can be asked is “Am I capable of keeping this going or do I need senior management help?”

All too often ego may enter in and prevent the good hard look at the man (or woman) in the mirror. True Leaders with a solid track record behind them have been the first to ask this question and work with the right answer. And they do it with almost perfect timing.

Yet for the owner suffering a big ego, the right questions never get asked. The talk with the person in the mirror sounds more like this…

“Wow, things seem to be ramping up. You really did it.”

“Yes, I did.”

“It feels different now, but that’s nothing to worry about.”

“Just keep it going. We’ll be fine.”

Then one day the wheels fall off. The big accounts start to go elsewhere. Your pricing gets squeezed and you have no answer. The market shifts out from under you and you missed the warning signs.

Or worse yet, your team abandons you because they hate working with you. The few customers you have left eventually leave because the service is terrible.

It happens in all kinds of business. Every day. The tipping point is where the owner’s ego gets bigger than even the greatest of success.

A Cautionary Tale for Small Business?

Maybe so. But it doesn’t have to be. You can get help. You should get help. Is today the day? Business advisors or coaches can help you make sense of the new levels of growth and prosperity. They can help you see you way to even higher levels of success.

But you have to make the call. Don’t let ego stop you.

call a coach

Is Your Life a Happy Accident?

happy accident

You might be offended by that question. Yet if you think about it, so many of us are living just that way.

What do I mean? I mean going through your life and career without a purpose. You might be riding the wave of circumstances. Some things were great experiences, others not so much.

You might have built a successful career, but are you feeling fulfilled? Will your legacy matter to anyone?

I meet a lot of professionals who went the route of working for big corporate giants. They made it through 5, 10, 15, or even 20 years then something happens. A merger or a market crash causes the company to downsize. They land on the shortlist of people heading out the door.

As they face the uncertainty of job hunting, they are bewildered, even empty. They don’t know what they want to do.

But how did you let that happen? More importantly, how can you change it now or avoid it entirely?

That Sense of Purpose

It all starts with finding a sense of purpose. As Mark Twain so eloquently wrote:

The two most important days in your life are – famous American writer Mark Twain quote printed on vintage grunge paper

If you have never figured out the why question, then you have some work to do. The best advice I could ever give you is to figure out your why.

A good friend and fellow Silver Fox Advisor, Monte Pendleton introduced me to his work on finding personal purpose. He calls it the PPP, Personal Purpose Process. Monte allowed me to publish it in my book STRIVE for Job Search Success”.

The PPP guides you on a journey exploring key areas in your life. It challenges you to evaluate what is important and what is not. More importantly it makes you decide on outcomes you want to create in each of the important areas.

Having this sense of purpose will shape and mold the choices you make. Instead of living the usual life of wage, page, and sage, you could live a more rewarding and purposeful life.

Wage, Page, Sage Stages of Life

The wage, page, and sage version of life goes something like this. Your early years are all about the wage. What can I get paid? Yes, you might be choosing a specialty, but you still focus on getting the best pay for the work you do.

Then you start turning pages. Getting married, having kids, buying a house, etc. You’re flipping the pages of life.

Finally, you reach the sage role. Your years of experience naturally set you up for people to look to you because of your seniority. You can either share it freely or be bitter about life not turning the way you hoped (whatever that was).

Either way, the messages you share will influence those around you; bringing them closer because of your wisdom, or pushing them away because you’ve turned into a curmudgeon.

Intentionality

However, living ‘on purpose’ creates a certain intentionality in the things you do, the choices you make, and the people you hang out with.

Once you decide on a purpose, you won’t settle for less. You won’t take a job just to get a paycheck. Oh sure there may be desperate times due to outside forces, but in the long run, you will stay on course.

You will look for the right fit in a job and the right direction to move you on the journey to fulfill your purpose.

The people you choose to associate with will also change depending on the focus you create. I’m not saying all relationships are bad, but many are less than helpful for keeping you on track. It is easy to get distracted by friendships that don’t encourage you and keep you centered on your chosen path.

Finding your personal purpose is not as hard as some people make it out to be. There are simple yet profound ways you can discover exactly what your were meant to be doing.

If you need help uncovering and discovering your purpose, call a coach. Call me. Stop living your happy accident. Get intentional. Live ‘on purpose.’

call a coach

How Does Personality Impact Your Leadership?

PERSONALITY & LEADERSHIP

People talk about charismatic leaders having “big” personalities. Powerful leaders are often known as “Type A” personalities. We know about introverts and extroverts.

But how does personality really impact your effectiveness as a manager or owner of a business?

If we take away celebrity status from high paid CEOs and public figures, what else does personality have to do with how you run a business?

For starters, I will argue LOTS!

Anyone choosing to start a business or get promoted into management must face the challenge of influencing the people around them. Before you open your mouth the first time, your personality projects who and what you are.

Shy or timid personalities come into the room meek and mild. More bold personalities make an entrance. Either can be effective, depending on the circumstance.

I’ve worked with engineers who are famous for, let’s say, ‘not great personalities’. Yet very seniors leaders in the organization can be incredibly personable and engaging.

Then I’ve also known ‘creative’ types, arts and theater, who can be witty, bright and engaging, but very weak leaders.

In my humble opinion, your personality is simply one more tool in your leadership toolbox that can be used wisely or create disastrous results.

Here’s one way to think about it.

Your personality is a work in progress. Formed at an early age (some even believe you are born with it), your personality begins to define your look at the world.

While it is absolutely true that the way you engage with others is driven by your personality, the bigger question is perception.

How is your personality perceived by others?

Wide range of Personalities out there

This is the reason I love using the Hogan Assessment tools to help the leaders I coach. In Bob Hogan’s work, he discovered early on (like 1974) that understanding personality can be informative to one’s own leadership development.

But understanding the perception of your personality by others is an even greater force for shaping the change you may want as a leader.

Here’s the difference. If I test and study my own personality, I can learn that I demonstrate certain traits. Scales like Myers-Briggs MBTI, Berkman, or Karl Jung tag me for certain key elements in the makeup of my personality. They become broad generalizations that help explain why I look at and feel different ways about different situations.

Hogan takes it a step further. His assessment tools do the stratification of certain personality makeup, but he attaches the perception piece to it. In Hogan, you get a read-out of how others will perceive/react to your specific personality markers.

As a leader, learning about this aspect of personality can be very valuable. If you have engaged a coach to get you to a new level of effectiveness, learning about these perceptors will get you much further along in your development.

I won’t go into all the details of the mechanics of Hogan’s methodology (it is well documented) but the basis is centered on decades of actual testing, screening and analysis to correlate the personality markers with perception values; what others perceive.

In other words, your inward values will drive outward perceptions. To become a more effective leader, you must understand not just what makes up your personality, but how that makeup impacts those around you.

Derailers

Hogan adds one more detail to a study. Based on your personality, you can also learn about potential “derailers” that might exist. In some cases these are things like ‘a strength used in excess can become a weakness.

Knowing and studying the derailers can help you become a far better leader at work, at home, and in the community. Once equipped with this knowledge, you can self-adjust more easily to the situations arising.

BONUS

If you’re looking for a fun and FREE personality test, jump over to my friends at 16Personalities.com Their results will amaze you!

Want Real Change? Don’t Take the Scenic Route

avoid the scenic route

If you are thinking about making a change at work, at home or for yourself, don’t take the scenic route.

We’ve all done it. You went on a trip. Somewhere along the way you see signs for the scenic route. So you take a detour.

You begin traveling down smaller, winding roads. You see fewer cars, trucks and congestion. While the views are truly magnificent, you run into road blocks.

Maybe the blockage is road repair where the lane is closed and you have to wait for oncoming traffic to drive by while you wait your turn to go.

flagman ahead, road sign

Or where I live, in Texas, side roads will always have slow moving farm equipment; tractors or trailers hauling something. They move at 20 miles an hour if I’m lucky.

What could have been a beautiful drive in the country turns into frustration and delay.

Looking for a Change

I met a new coaching prospect this past week. She owned a nice sized business that had been operating 12 years. She was well past the start-up phase.

What she told me about was her frustration with the way her people operated. She felt she couldn’t rely on anything without close supervision. She wanted a change without firing everyone and starting over.

After learning a good deal about her situation, I explained my team coaching model to her. That is what she had called for in the first place.

woman leader at peace

When she finally asked how long would this take, I shared the time frame; six months. It would be a direct and intentional process of implementing new standards, methods, accountability, and measurements.

Six months may seem long, but for her it would be the super-highway version of the change she’d need to turn her business around. After all, it would have required engaging all of her employees, changing their behaviors and expectations.

Compared to the 12 years she had been building the simmering mess she had, my recommendation was super-sonic.

Despite my best effort to explain how this process can help and has helped many other small businesses like hers, she decided she needed something else. She could not name what that was, but, in her mind, my approach would not fit.

She sent herself on the scenic route.

Common Mistake

Change of any kind can be hard. We hear that. We believe that. And it is if you take the scenic road.

Identifying the change that should be made can be easy. “I need to lose 20 pounds.”

But making it happen takes all kinds of detours, redirects, pauses, stops and starts. It is the scenic route.

Taking the scenic route creates distractions. Some may be welcomed distractions to take our mind off of how hard the change seems to be.

But if you keep allowing the detours, pauses and distractions, you arrive at some point down the road with no change at all.

Getting It Done

I’ve had the privilege to work with larger, more global companies where implementing change can be very hard. “It’s hard to turn a battleship” they say.

Yet for leaders who get laser focused on the change they want and the ‘case for change’, they make every subsequent move very intentionally.

Here is a list of the practices great leaders follow to avoid the scenic routes and get things done.

First, create a crystal clear vision of what is to come. Be able to explain the “future state” in clear detail.

Next, rally the team. Your team may have been operating well with former standards and processes, but change may require them to step out of that comfort. As their leader, you must reinforce the case for change and help them rise to the change.

Then, monitor your progress, keeping in mind all change has an “S” curve element to it. The S curve of change describes leaving the status quo, dipping into a bit of chaos, then slowly rising above and beyond to former state to achieve new things.

S-curve

Parts of your staff may be falling behind further than others as the “S” unfolds. Keep an eye on that. Coach and mentor individuals to help them make the change.

Also, you will need to make adjustments. In the team change model “Forming, Storming, Norming, Performing”, the ‘norming’ part is about settling into the change. But it takes adjustment to be sure the right pieces are fitting into place.

Lastly, and this is one far too many managers forget, celebrate the WIN. When the change is up and running, have a victory dance. Celebrate with the team. Acknowledge the contributions.

Use these steps wisely to effect change when you need it. You’ll be glad you stayed off the scenic route.

PS – I love taking the scenic routes when I have absolutely nowhere to be and plenty of time to get there. I’ve seen some amazing sights.

executive coaching by Doug Thorpe

Leaders: What Holds You Back?

It’s the Leader’s responsibility to make the big decisions. Yet there are times when leaders freeze. They can’t make the call. They can’t pull the trigger. What holds them back?

In my early career I was a banker. We had a saying. “There are old bankers and there are bold bankers, But there are no old bold bankers.”

Bankers were supposed to be the pillars of strength in the community. Seldom was the banker looked upon as the guy on the leading edge. Being bold and daring was typically something no one did.

Taking Risk

The issue at the center of the matter is risk. Take the risk or not take the risk, that is the question.

The same holds true for decision making in general. Every choice has its consequences. We teach that to our kids. You make a choice and something is going to happen; good or bad.

In business, the choices might make or break the company. Should we expand? Could we relocate? Should we sell or merge? Add staff or cut back? Hold firm or change?

The list goes on.

But what holds us back?

Here are the main reasons decision can be so darn hard.

Fear of failure or being an outlier – not everyone is a natural risk taker. The self-talk going on inside our brains keep us from being bold. The messages may even go all the way back to childhood, when you were told ‘you’re too slow, not smart enough, not good enough.’

Maybe you were brought up being told ‘you should never bring attention to yourself’.

Making the big decision may do just that; bring a lot of attention.

Fear of reputational risk, internally and externally – Businesses of all sizes have something called ‘reputational risk’. You work hard to build brand identity or at least you should be working on that. Having a solid brand identity is your reputation as a company. Taking a departure from that identity can hurt your reputation.

Think about 2010 and British Petroleum’s Texas Gulf rig fire Horizon. It brought severe reputational risk and brand damage to BP.

Lack of resources (human and capital) – This is possibly the biggest reason decisions get stalled. Whether fact or fiction, the sense that resources are lacking causes many delays and misses when it comes to key decisions.

reviewing numbers

Fixed way of thinking (mental schemas) – Companies with a tradition or legacy get lulled into one way of thinking. As an example, having a large fixed asset base does not guarantee you will make money by simply ‘not screwing it up.”

Competitive decisions must be made daily to keep your winning edge. As the times change, so must your ways of thinking and guiding the organization.

Defining “Bold” – The meaning may vary according to the individual. When a leader senses it is time for a ‘bold’ decision, the level of boldness may be limited to just his or her mindset.

Sharing the idea with your team may reveal the idea is not so bold after all. It’s just a necessary choice about next steps.

Groupthink can lead to complacency – This too is a big derailer for great decisions. If you are a leader committed to team empowerment, you want the whole team to weigh in. That is a noble idea most of the time. But habitual development of a group-think mindset can lead to a false sense of security.

The Leader is still on the hook for the final decision.

groupthink

Lastly, being bold would not be received well by the organization (or the Board). You might possibly even get penalized for stepping out there. This is a simple reality about leadership. You ARE on point. You were put there to make decisions.

Not all of your choices will be applauded. That is your risk of being the leader.

Take Inventory

I challenge my executive coaching clients to periodically re-calibrate by reviewing their decision making patterns. The question is whether the recent decisions have been consistent with the picture of the leader they want to be, not the leader they’ve been before.

Staying true to the leader you want to be should drive your decision-making process. You can still incorporate all of the team dynamics you want, but the final choice rests squarely on your shoulders.

That’s why they pay you the big bucks! (OK, that’s funny for many of us.)

Important Versus Urgent, or Both?

increase your productivity

We live in a crazy, busy world. That won’t be a surprise to anyone. The at-home quarantine for COVID-19 have even increased the load on workers and families everywhere.

Your day gets crammed with to-do list items that feel overwhelming. What can you do?

If you’re like most people I know, (myself included) you want to get it ALL done. But how do you decide what gets done first and what can wait?

In the face of this global crisis, turning to some old-school thinking just might help you.

Prior to becoming the President of the United States, Dwight Eisenhower served as the Allied Forces Supreme Commander during WWII. As a general officer, Eisenhower was faced with daunting decisions concerning the tasks he needed to focus on every day. This led him to create a principle that can help us priorities our tasks by looking at whether something is urgent and important.

Using the Eisenhower Matrix

Eisenhower uses four squares to define various stages. Stephen R. Covey in his The 7 Habits of Highly Effective People further popularized Eisenhower’s concept.

Here is how the four boxes work:

Box 1: Do First

I like to call these things that are both important and urgent your “big rocks”. These are the must win items to get done.

Many of my clients admit that the big rocks can get pushed aside in favor of clearing out a bunch of smaller things. There’s a flaw in that idea though. Fill your day with a bunch of little things like those 135 emails, and your day will be gone before anything got done on the big rock.

The things you know you need to do first can be put aside because of perfectionist tendencies. The thinking sounds like this, “I know this is big. I am not prepared to make it perfect, so I am going to wait.”

Perfect is the enemy of good.

Get busy on those Big Rocks, now!

Box 2: Decide When

Box 2 items are important but not urgent. So what they need is a decision about when.

Items placed in box 2 can have life changing impact; remember they ARE important. Yet you have time to decide when they get done.

Here’s where we need to talk about urgent versus important. People often associate urgent matters with being important, which is not always true.

There are many examples of Box 2 items. Getting another degree can be very important to your career advancement, but does it have to be done right now? Exercising is important for health, but you can schedule the right amount of exercise.

Staying productive

Box 3: Delegate It

Have you ever spent time doing something you thought was so urgent and important, but when it was done you realized it was not?

If so, congrats. You are in great company.

For Box 3 it is important to learn when and how to delegate things. If you lead a team, you have resources. You can salvage your time in favor of letting others do these particular tasks.

If you are in the middle of working on a big rock (Box #1) and the phone rings. You don’t have to answer it. If you see who called, ask a team member to return the call and find out what is happening.

Box 4: Delete It

You want to avoid many of Box 4 items. Examples are playing video games, watching old TV shows. Any mindless web browsing may be a Box 4 item.

You need time to invest in working boxes 1 and 2. The more time you free up by simply deleting things, the more productive you will become.

OK, yes, we need “downtime” to unwind and relax. Take that time. But watch yourself for wasted time doing very unnecessary things. That junk email doesn’t even need to be opened. Just delete it.

Procrastination and the Eisenhower Grid

As I mentioned earlier, procrastination can get you confused about this grid. Sometimes it’s easy to make distinctions between your tasks, other times not so much.

Everything you have in front of you does not fit in one of the boxes. The reality is that all things do fit somewhere, just not in the same box.

Picking up that gallon of milk has to wait while you find your car keys. There is a logical order to things.

For procrastinators, while you wrestle with box 1 and 2 things, you fill your day acting on things in boxes 3 and 4. Ultimately, you feel a sense of missed opportunity.

Here’s How to Use the Grid to See If YOU are Procrastinating

To see if you are spending the bulk of your time in the first two quadrants, do a one-week assessment. To do this, make six copies of a blank grid, and use one grid per day, listing the tasks you accomplished or the activities you did, and the time spent on each thing.

When all of the grids are full, combine the Monday-Friday data onto your sixth summary grid and calculate how much time you spent in each grid, then break those numbers down into percentages.

Evaluate how effectively you spent your time and whether your process needs to be reorganized.

The Power of Positivity: 5 Way to Get More in Your Life

There is a general consensus among clients I serve that says “the pace of business is greater than it’s ever been.” Fast pace usually includes a focus on performance; do more, be more.

I’m a big fan of improving performance at all levels both personal and professional. At work, team performance is a big deal too. If you lead a work team, you likely suffer your own pressure for higher and better performance. Yet in the face of all the push to perform, what has gotten left out?

The word is POSITIVITY

For many of us, being positive does not always come naturally. We get busy and we get centered on the task at hand. We leave the good-natured, positive outlook behind. A friend or spouse may ask “what’s going on?” Our response is usually just “I’m busy.” Then bust becomes a habit and positivity is forgotten.

You can be focused on performance and still build a climate of positive energy in what you and your team may be doing. If you struggle with finding your own positivity, here are five habits that I’ve used that will attract more positivity into your life.

5 Ways to Get More Positive

Make a daily gratitude list

Each day, either in the morning or before you go to sleep, write down at least one thing that you’re thankful for in your life. When you do this on a consistent basis, you naturally begin to focus on the positive and see more of the good things that are happening around you instead of the bad.

Perform acts of kindness

Doing something nice for someone, even the smallest of unexpected gestures, not only makes others happy, it adds positivity to your life as well. Make acts of kindness a frequent habit. You could pay the tab for the person behind you at Starbucks. Bring coffee for the security guard at your office. Pay the toll for the car behind you. Write a thank you note to someone who helped you. Not sure what to do, check out the Random Acts of Kindness Foundation for more ideas.

Be fully present

We are constantly distracted, always looking at our phones and thinking about everything we have to do, or should be doing. While we’re engrossed in our Facebook timelines and playing games, we’re missing all of the positive things that are going on around us, and in some cases sitting directly across from us. Being fully present takes practice, but it pays huge dividends. Ten minutes of meditation each day can increase your awareness and focus on being present.

Reduce negative influences

The things we surround ourselves with and listen to have a big impact on our mindset, both negative and positive. Think about what you’re watching, reading and listening to throughout the day. When you fill your mind with negativity, it becomes easier to dwell on the negativity in your life. Be careful of who you spend your time, too. Do your best to stay away from other negative people. You become like the people you spend the most time with.

Spend time at the start of each day to improve YOU.

With all the demands on our time, there’s always other priorities and people vying for our attention. That’s why so many of us don’t make time to work on ourselves. It’s easy to use the “but I’m too busy” or “I’m too tired” excuse, especially if you don’t put yourself first at the start of the day. Stop snoozing your alarm and get up 30 – 60 minutes earlier and create a morning routine that consists of mindfulness, visualization, reading, exercise, and journaling. Speaking from my experience, you will be amazed at the impact this has on your life.

Note: some excerpts provided by Tyler C. Beaty