When Things Stop Working

Here you are, rocking along, trying to make the best of tough situations; COVID lock downs, remote working, wearing masks, Zoom meetings Teams meetings…. the list goes on.

You think you and your team are making progress. Stakeholders and customers seem happy. Life is good.

Then BAM!

It happens. Someone in your network lights up and informs you that things are very wrong. There is a heated exchange with very clear expressions that feelings have been hurt.

Your leadership has been challenged. The cart is in the ditch. A valued professional relationship is in jeopardy.

You get presented with a long list of grievances, many of which were related to things from the past. And it is said that YOU were responsible for creating the whole mess.

You had no idea. What went wrong? How are your conflict resolution skills?

Serious Analysis to Fix Serious Problems

First, let me say feedback like this comes with the territory. You assume a role of leadership, people create their expectations. These expectations can be fair or not, most often not.

When expectations, false or otherwise, get denied, people’s feelings do get hurt. Maybe even anger enters the room. Hostility toward your leadership can fester.

What should you do?

First, you’ve got to stay calm about it. Don’t let the level of hostility coming at you churn you up. Are the allegations unfair? Do you disagree? Likely so. But responding with hostility only suggests lower emotional intelligence.

As the old saying goes, “Better to be silent and thought a fool than to open your mouth and remove all doubt.”

A quick response fired off in retaliation only sets you up to lose. You need to apply a calm resolve to assess and prepare. Avoid escalation of the hostility.

Clearly you owe the wounded party a response, and respond you should. But what do you say?

The Thoughtful Response

Your response needs to be carefully crafted. Acknowledge the claims the other person made. You don’t have to accept them directly, but you need to empathetically ‘hear’ the other person.

By delivering a true sense of empathy, you can help diffuse the situation quickly so you can get down to resolving the differences.

balancing the scales

Find the common ground. If the person is a peer in your organization, meet them appropriately where they are coming from. Show a genuine recognition of their role too.

Ask yourself what you really know about the person. What are their skills, experiences, duties, and responsibilities? Are their grievances well-founded in the facts of their role? Or is this just a misunderstanding, a personality clash, or a serious breakdown?

Take Ownership

Conflict resolution taxes your grit. Take ownership of what is truly yours. The accusations might be spot on. If you failed to do something, left them out of communication, or didn’t seek their input before making a key decision that might involve their area, then you are culpable, plain, and clear. Say so. Admit it. Own it.

Begin laying out a detailed response. Think thoroughly and objectively about the issues being cited. Spell out your side of the story, but avoid argumentative tones.

You can still assert yourself appropriately, but don’t sound defensive. That implies embarrassment at being caught in the act. If there is an issue, resolve the issue.

Carefully Choose the Communication Vehicle

Too many careers have started and died on email. If issues need to be resolved, arrange an in-person event. If Zoom is your only tool, then use it. Don’t relegate important communication to text, voice mail, or email. Too much gets read into or ignored via email.

Arrange a meeting to have the right discussion. Prepare yourself in advance. Be ready but be calm. Remain confident in the tone you choose but never be overbearing, defensive or argumentative.

A good leader wants to influence thinking not demand outcomes.

If you have this meeting and tensions cannot be resolved, then others in the organization must be brought in to mediate. This is a ‘next level’ discussion. Not just a company hierarchy issue, but ‘next level’ of familiarity with the matters in question.

Stopping the domino effect concept for business solution, strategy and successful intervention

Above all, don’t let these kinds of surprises smolder. It can become a cancer in the company or the organization. If missed expectations are not resolved, attitudes about leadership will erode your effectiveness.

A leader cannot allow that to happen. And by ‘allow’, I mean ignore or deny the issues.

The Leadership Journey

Great leaders have their stories about resolving problems just like these. Getting them handled with solid, positive, resolution based outcomes are what makes the difference between managers and great leaders.

You can do this. You just need a dedicated, thoughtful effort to get there.

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The Problem Is Not the Problem, Part 2

Doug Thorpe blog post header

Many moons ago I wrote about a borrowed thought from another coaching friend. It was his quote:

The problem is not the problem.

Last week we had the ice storm from Hell; yes hell did freeze over here in Texas. For several days, vast areas were without power and water. Communities suffered from bone-chilling temperatures with little to no opportunity to thaw.

Temperatures dipped into single digits in many zip codes.

I realize some of you who read this will laugh. You routinely experience cold weather, ice, and snow every year. You have 4 distinct seasons where you live. But you have to understand, we here in Texas usually have just two seasons – mild and HOT.

Where I live, we lock down when the needle drops below 40 degrees. At 30, we board up the windows. At 20 we begin calling the priests for last rights. Ok just kidding, but it gets serious real fast the further the temperatures drop. Suffice it to say, we don’t know exactly what to do.

The News

The mainstream media is having a field day. One side is blasting the other for everything from bad designs and plans to poor leadership. In rebuttal, people are blaming the infrastructure for the fails.

Regardless it’s a big problem. But just what problem is it? That’s my point.

Right now, we don’t know nor will we know exactly what the problem is. On the surface, people lost power and water. THAT’S a problem, sure.

But is that really THE problem? I don’t think so. It’s just the manifestation of something else that happened. Yes, when a family loses power and water in their house for more than 50 hours, they have a problem. I’m not minimizing that.

As the after-action reporting and various investigations unfold, no doubt we will hear about this state agency or that one doing this and that wrong. People will get their names thrown around with severe connotations. As an old friend once said, “sternly worded memos will follow.”

But will we discover the real core of the problem? I hope so. But honestly, I doubt we will.

The Extreme Case

My story so far is an extreme case. But in business, problems arise every day. Things don’t go as planned. We try to dig into causes to determine why the problem is there, but often we miss the mark.

If we get too consumed on the solution, we might miss the root cause.

Once we err on finding the real problem, we are likely to repeat the situation.

The same can be said of the very thing that your business may be about. When you started your business, you had a vision. There was some product or service you wanted to deliver. Likely you firmly believed your ‘thing’ was going to solve everyone’s problems. Right?

As your business grew, did you focus more on your solution rather than the problem you were trying to fix?

If you lose sight of the original problem, you have a bigger problem. Your company may be headed for becoming irrelevant. If the market doesn’t have your kind of problem to fix, then your solution is meaningless.

You cannot survive by being the solution looking for a problem. You have to be solidly aligned with the problem you think you can fix. And the real problem must be very real.

The whole dot com bust was about solutions people created for problems that didn’t exist. I once saw an episode of Shark Tank where a young entrepreneur had created a phone app that showed you where things were in airport food courts.

If you’ve been to a food court lately at your local airport, things are pretty much right there. Having an extra app to map the booths and kiosks wouldn’t add much to the expereince.

This young man was crushed to find none of the sharks were interested. In fact, they got a little rude as he stressed the value (in his mind) of this app.

His app was a solution to a problem that doesn’t really exist.

If your business is not producing the results you thought it should, maybe you are solving the wrong problems. Your creation may be wonderful, but if it doesn’t deliver the right value to solving a real problem, you are just fluff.

Fluff only sells for bedding and jackets, which we could have used more of here in Texas last week.

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To Be a Great Leader, You Must Inspect What You Expect

Inspect Expect
Inspect what you expect and article from @dougthorpe_com

Inspect what you expect.

This is an old saying that I learned decades ago.

What does it mean, exactly? And what does it have to do with leadership?

Well…

Have you been guilty of spouting a directive then letting it die a natural death? We’ve all done it at one point or another—whether accidentally or intentionally, we’re all guilty.

When a leader sets out a goal or directive, that goal can only be achieved with good monitoring, or, inspection.

Whether you run a big business, a team, or are working on a small project, in order to achieve any sort of success, you have to be mindful of these simple words: inspect what you expect.

Here’s my story.

The Military Way

Great leadership principles you need to know. Leadership powered by common sense

The “inspect what you expect” principle takes many forms.

During my days as a second lieutenant, we conducted regular health and welfare inspections.

While the military inspects a lot of things, this was unique. Those of you who have served in the military know why.

Those of you who don’t: buckle your seatbelts.

To achieve the best results, you must inspect.

One early morning at 3:30 a.m., the entire cadre (all of the managers and supervisors) of our training unit surrounded a barracks where a portion of our troops lived.

We suspected drug activity coming from this barracks.

This “health and welfare inspection” was actually a search and seizure mission.

We burst into the barracks and surprised all of the soldiers sleeping there. They were ousted from their bunks and told to stand at attention beside their footlockers while we searched the premises.

Sure enough, we found a stash of drugs and some paraphernalia tucked inside one of the footlockers.

Our target was achieved.

We could have preached and threatened the law about drugs, but we had to inspect what we expected.

This principle also applies to the success of most businesses.

Why?

Because even the best strategic planning simply won’t matter without proper execution.

A great leader must push forward to make things happen. They cannot stand still; they must be in constant motion, pushing towards a goal to reach success.

They must be focused.

Every plan and strategy associated with a goal must always be monitored and inspected to ensure proper execution and achievement.

Good project management comes from inspecting what you expect.

Have you heard of Six Sigma or DMAIC?

“Six Sigma”

Six Sigma is a specific set of tools and techniques used to to help businesses improve their processes.

Inspecting what you expect is an integral part of Six Sigma. It is also an integral part of overall good project management.

For process improvement, a concept known as DMAIC is applied.

DMAIC

DMAIC is an acronym for Define, Measure, Analyze, Improve, and Control

…or, simply inspecting what you expect.

With DMAIC, you analyze results as they occur, checking them against expected outcomes.

If you find yourself off the mark, adjust and do it all over again. In other words, you are staying alert—at all times—to the things happening around you that affect your process and your progress.

The devil is in the details.

There is so much more to being a great leader than stating your plans and giving directives.

Great leaders walk the floor.

If you’re not walking the floor, you’re not being a good leader. You’re doing it wrong.

Leaders who don’t walk the floor find that things are not happening as they expect. Always remember: the devil is in the details.

You have to constantly be checking in, seeing what’s going on—walking the floor. You have to constantly ensure the appropriate measures are being put in place to achieve the right outcome.

You have to constantly test and review events and circumstances.

For example: if your business enforces things like safety or regulatory compliance, your role as a leader is to inspect and review events and circumstances. You have to check work every single day to ensure proper compliance.

If you don’t, people could get hurt.

Three easy steps to inspect:

1. Expect

Set expectations; specific expectations.

When issuing a directive, always be clear about your expectations. Be as specific as possible.

Volumes, dollars, incidence rates, hours, cost saves, the list goes on. The expectation you give will determine the outcome.

2. Be Consistent

Constantly inspect, and keep your inspections consistent. Keep communication open and be consistent in everything you do. Be open and don’t beat around the bush. Share your results.

3. Stay Visible

People need to know you are engaged and involved in the review process. Don’t get stuck behind your office door. Show your team you are active in the process. Be around them. Answer their questions. Motivate them.

Remember: you are the leader guiding the vision to the final outcome. Be available to talk it through with those who have questions. Walk the floor.

If your team is spread out geographically, remain visible with the right frequency of check-in calls and team meetings.

Let your team know that part of executing the mission is routine reviews.

So…do you inspect what you expect?

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Have You Turned Away from Networking Groups?

networking

We are T-minus 2 weeks into 2021. Are you having fun yet? Have the New Year’s resolutions taken root or been abandoned?

People are still trying to make sense of the new normal we call COVID. I’m no different.

But today I want to drill down on a topic that has been recurring more and more often in my circle of business owners and corporate execs I talk to. That topic is business ‘networking’.

What Is Networking?

There are a lot of different meanings when you say networking. Most often in the business sense, it has to do with sales and lead generation; go to some event, meet people, and get new prospecting contacts.

However, the one I want to talk about is the mastermind, the roundtable, or peer-to-peer advisory type. Call it what you will. It’s the situation where a few people sharing the same general profile gather. There is a common thread reaching across the group. The meeting is usually facilitated by someone. The events can be paid for or free.

On one hand, the concept here is a good one. “Iron sharpens iron” is a Biblical principle taught for 2000 years. Napolean Hill in “Think and Grow Rich” preaches the idea of the power in a Mastermind Group. That was 1920. It’s been around ever since.

So gathering with peers to share experiences and offer solutions makes sense, right?

Over my career I’ve participated in dozens of these group formats, logging hundreds of hours of participation. And yes, I’ve gotten great value. Hopefully, I’ve shared some value too.

Even today, I belong to or facilitate several.

The Rub

The concern I’m hearing from clients and prospects though is that in today’s business VUCA world (volatile, uncertain, complex, and ambiguous), the measurable value in these meetings is in doubt.

mastermind

I can honestly say, I have more clients exiting their groups than I do joining groups. Why is that?

Here are five BIG reasons I see today.

First, with the pivot to everything being virtual, you get a mixed reaction. While you’re saving time commuting to the breakfast, lunch or dinner meeting, you’re just tired of Zoom/Teams calls.

Having one more virtual gathering is painful. Plus the connection with the group may suffer by doing it virtually. Yes, we’re all getting better at communicating this way, but the deeper, more meaningful connection (like these should be) gets compromised.

Next, the group dynamic may be skewed. In almost every group, there will be one or two ‘know-it-alls’; people who have something to say about everything. You know in your gut they don’t really know it all, but these geniuses will convince you it’s true.

Having to spend a portion of your time with the group either debating or ignoring the know-it-all personality is unproductive.

Thirdly, the focus is unclear. If the organizer/facilitator is not skilled at bringing value to the group, then there may not be any sense of purpose. Who needs to spend an hour or more each month without focus? It just becomes a social event.

Likely you have other circles of friends and colleagues you’d rather spend your social time with, not a peer business group. And certainly not one you may be paying to attend.

Next, a sense of trust is missing. In any small group, especially one committed to sharing thoughts and ideas, there has to be a ‘cone of silence’ or TRUST. The group needs to be expressly committed to protecting trust with each other.

If you do not feel the trust in the group, the depth of the issues you open up will suffer. You’ll be more likely to skim along, never reaching deep into concerns and questions.

Lastly, do you struggle to fit in? Not all groups are created equally. Depending on the sponsor organization building the groups there may be little to no filter on the way groups are set. You can waste several months exploring the fit, only to find it’s not going to be good.

Issues like conflicts of interest, competing business markets, and company size can be alignment factors that impact the effectiveness of the mastermind.

These five reasons are the main objections I hear now. I am sure there are others.

But id this to say STOP all your group attendance? No, of course not. If you are finding value, then by all means stay with it. Just be certain you are receiving a meaningful return on invested time or money.

The Alternative

If you are still hungry for advice and counsel, what can you do?

The other choice apart from those networking groups is to engage a single advisor. This is someone who can be your personal, trusted guide. Just like a personal trainer at the gym or a yoga or golf instructor, having a business advisor makes sense.

With a single advisor or a small group of advisors, you get the exact attention your business needs. There are no distractions from others creeping in and consuming the time. It is YOUR time.

Selection of your advisor takes a little work though.

The market has been flooded with new, young professionals offering to be business coaches and consultants. Beware. The canned programs that many of these agents subscribe to are ‘business in a box’ solutions. One size does NOT fit all.

You need someone who has been there before, accomplished the greater things you want to achieve, and someone who knows the realities of running bigger businesses.

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Why not align with someone who has proven success at the higher level you want to go to? What could anyone possibly tell you about growing from $1,000,000 annual revenue to $5,000,000 or from $10MM to $25MM, if they haven’t already done it themselves?

If these thoughts resonate with you, perhaps we should talk. Click the button below to arrange a call. I look forward to hearing from you.

Solving Productivity Challenges in Small Teams

servant leader

You’re a small team, and you often feel like you need to do a lot with a little. But, despite the fact that you don’t have endless resources and limitless hands to share the load, you want to help your team figure out how to be productive.

Even when you have everybody fired up and ready to crank through their tasks, you still get stuck. Deadlines are missed, team members are burnt out, and you end each day with a to-list that’s barely been touched.

What gives? Productivity challenges are common on teams of all sizes, and even more so now that a good chunk of your team is figuring out how to be productive at home. 

Let’s dig into the details of why achieving peak output can be such a struggle, as well as how you can help your small but mighty team get over those hurdles. 

Why is productivity so tough? 

If operating at maximum productivity was easy, a lot more teams would be doing it. But, let’s face it: getting a lot done is hard. 

In their quest for to-do list domination, your team is dealing with some (or even all) of the following barriers: 

  • Lack of clarity and communication: Communication is always challenging, and that’s especially true when your team is working remotely. Buffer’s 2020 State of Remote Work Report found that collaboration and communication are the biggest struggles when working remotely. When wires get crossed, team members don’t know what to do next — and that makes it tough for them to keep the wheels in motion.
  • Overwhelm and burnout: Perhaps your team isn’t making progress because they have too much to do. When they’re stuck on a hamster wheel of endless tasks, they can burn out entirely. A Gallup survey concluded that 23% of workers say they feel burned out more often than not, while 44% reported feeling burnt out sometimes. 
  • Tool fatigue: A separate survey found that 43% of workers believe they need to switch between too many apps to get their basic work done. Not only does that waste time, but it also contributes to confusion. When they’re working between too many platforms, team members might miss important updates and notifications. 

7 strategies to boost productivity on your team

Try Wrike: fast, easy, and efficient project collaboration software

Yikes. There’s no shortage of issues that can throw your team’s productivity off track. But here’s the good news: You can do something about them. We’re breaking down seven strategies to help your team figure out how to be productive during quarantine — and well beyond. 

1. Streamline your intake process

Does this sound familiar? Work lands on your team’s plate, and then you need to spend hours (or even days) tracking down all of the information you need to get started.

That’s not only a hassle, but it also slows you down. Standardize and streamline your intake process with Wrike’s request forms. They require that project requesters submit all of the information your team needs, and then automatically trigger a project or task in Wrike from that predesigned blueprint. No more hunting for those must-have project details.

Solving Productivity in Challenges in Small Teams 2

2. Integrate and automate what you can

Only 39% of the workday is spent on actual work. Where does the rest go? Emails, unproductive meetings, and administrative tasks are some of the biggest culprits monopolizing your team’s time.

Give them some of their hours and energy back by integrating and automating work. Wrike integrates with a ton of the platforms you’re already using, so that you can automatically create tasks from emails or Slack messages, seamlessly share image files across platforms, and collaborate in real-time. You can also automate entire workflows and take some manual effort off of your team’s shoulders. 

3. Use dashboards for increased clarity

Half of employees don’t understand what’s expected of them at work. When your team members don’t understand what to start on next, it’s impossible for them to be as efficient and effective as possible.

Wrike can help boost clarity and empower your team to get more done. Wrike’s Dashboards enable team leads to get a bird’s eye view of team performance, spot any risks or bottlenecks, and nudge overdue tasks along. Team members can drill down to personal or project-based dashboards, so that they always understand what to do and when. 

4. Understand task dependencies

Nothing will stall your team’s productivity levels like a bottleneck. They can’t make any progress when they’re waiting on approval from a client or a resource from another team.

That’s why it’s important that you account for task dependencies, and Wrike’s Gantt Chart can help you do just that. You’ll be able to visualize how different items are connected, plan for dependencies, and keep projects moving forward.

Solving Productivity in Challenges in Small Teams 3

5. Track your team’s time

If you want your team to be more effective with their time, you need to understand where it’s going. That’s where time tracking comes in. It not only helps make things like billing more straightforward, but it also enables your team to get a grasp on where they’re investing your hours — so you can work toward better effort allocation. 

Wrike’s Time Tracking feature allows your team to log their hours with the click of the button. Worried that your team members don’t want to be watched that closely? Don’t panic. 79% of respondents in one survey said they’re fine with their employers monitoring their workplace-related activities. 

6. Reevaluate your processes

The working world has changed a lot in recent months, and now your team is trying to navigate how to be productive working from home. 

This means some of your old processes might no longer be helpful. Fortunately, your procedures and workflows aren’t set in stone. Reevaluate them regularly to determine whether they need to be revamped, reconsidered, or even removed entirely. 

Try Wrike: fast, easy, and efficient project collaboration software

7. Be realistic about workloads

38% of employees feel overwhelmed by how much they have to get done at work. One of the best things you can do to support your team in increasing their productivity is to ensure you’re being realistic about their workloads.

Wrike’s Workload charts help you visualize your entire team’s workload and bandwidth. You can easily allocate tasks and ensure you aren’t spreading any one team member too thin. 

Wondering how to be productive? This is your guide

Productivity isn’t a piece of cake, especially on small teams. Your team is responsible for a lot, and sometimes it feels like you’re all struggling to keep your heads above water.

You can support your team in getting even more accomplished, without needing to deal with extra stress and elbow grease. Use the strategies we’ve outlined here, and your team will work smarter — not harder. 

Learn how to boost your team’s productivity (and how Wrike features can help) by watching this webinar and signing up for a free two-week trial.

Editor’s Note – This article was written by Kat Boogaard at Wrike. It first appeared on September 23, 2020.

Leadership 2020 and Beyond

What else is left to say about this year, 2020? Regardless of who you talk to, everyone endured something during the past 10 months.

2020 was going to be such an interesting year. It was the start of a new decade and an easy catch phrase for business planners and institutional thinkers. I can recall dozens of programs starting more than 10 years ago that had a title something like “Vision 2020”, an obvious play on words.

Yet once the calendar page flipped, we all encountered weirdness like never before. I actually don’t want to list any examples. You each have your own list. We all do.

The Season

Yet I do feel compelled to do some sort of wrap-up article to begin the process to close out this craziness we called 2020. Because it is Christmas, I want to fold in my seasonal message too.

First, as I often have, let me say “Happy Holidays” to all my readers and followers who do not observe the Christmas event. I respect your beliefs and practices. Whatever I may say here is not intended to insult nor sway you from your faith, beliefs and values.

However, I do want to use the traditional meaning of the Christmas story to relay some thoughts about leadership going forward; advancing into a fresh, new year.

The story I am referring to is that one. Yes, the Babe in the manger. A young husband and his pregnant wife. They each had received special messages from heavenly couriers. They followed the law of the land at that time and the instruction from above which they didn’t understand but knew to be important.

If you follow the whole story, there are odd similarities to the challenges we face today. Governmental authorities were managing peoples’ lives, directing a census. Unrest between tribes of citizens roiled into occasional demonstrations in the streets. There was uncertainty all around.

At the center of the story is a message of hope. A promise. A gift.

hope
Hope for tomorrow

More conventional tradition over the decades has turned that giving spirit into a practice of giving physical gifts, wrapped in beautiful paper and bows. Much like the scene in the manger, those who expect to receive the gifts wait with great anticipation. They wait until the perfect time for the present, the gift to be revealed.

Now We Wait

We are waiting. Waiting for 2020 to be gone. Waiting for long-promised vaccines to ease our fears of the disease. Waiting for things to get back to normal, whatever that was.

man waiting and thinking
Waiting and thinking

We wait simply perhaps for things to be different. Here in the U.S., the recent election has shifted the tide and created a kind of change. A slight majority are happy. A big minority are not. All of us still wait.

Besides the need for cures, fixes and new direction, I believe we are waiting for hope. We are hungry for hope. We new something new to hope for.

However, hope doesn’t simply appear. Hope comes from having a vision. A vision gives direction. It crystallizes a story about the way forward.

Vision that provides hope to a group of people comes from LEADERSHIP.

While hope may be the thing we need, leadership is the action we need. My friends, the world is in dire need of solid, practical leadership. Not a leader with an agenda, propped up by some special interest, but a leader with the good of the people at heart.

We need leadership that does not buckle to political persuasion or popular ideologies. We need leaders who can get things done.

The need for Leadership is everywhere

The leadership gap I see is not just at the political level. It is in homes, in neighborhoods, in communities, churches, synagogues, mosques, and temples. We need leadership in our schools and colleges. It’s also needed in businesses of all sizes.

Small team gathering

You might say, but I know people in those areas who are great leaders. Sure, but are there successors? Is there someone available to keep things going?

You must also be very careful about pointing to a person in a seat of authority and confusing that with leadership.

The power of the position does not define leadership.

Just because someone has been promoted into a position, it doesn’t make them a leader. Leadership comes from intentional effort to grow and learn the skills and principles of solid leadership.

Also, to the small business owners out there, you need to build your leadership tool kit if you want your companies to grow beyond where they are now. Your great idea is not enough to become a big success. You have to build teams and grow the business.

Back to Hope and Leadership

How do we get past 2020? At the center of this whole theme is the need for hope. Leaders need to cast new visions. Clearly we may never return to the old normal. There will be a new normal. Leaders have to create the vision for what those opportunities can be.

Where there is no vision, the people perish

Proverbs 29:18

It’s been written about for centuries. Without a vision, we lose our way. Organizations crumble. Communities suffer. Whole populations struggle.

Real leaders can fix that.

Just as I write this closing, a voice in my head from a mentor friend is saying “but leaders have to execute too.” Yes, they do. Once a vision is established, then the heavy lifting of making that hope become reality is the final test of good leadership.

To my original point…. we need that. We need hope for a brighter tomorrow. Just like the gift given to mankind in the manger over 2,000 years ago. We need true leaders who can help make it happen.

Will you consider being a leader, right where you are? Can you stand up and be counted for guiding and directing your home, your church, your community? Your business?

#HopeFest360

There is a big event happening January 1st. The team of authors at Bizcatalyst360 has joined forces with over 6 dozen voices from around the world to lift you up with their positive messages of hope and healing for the new year. This Epic (free) virtual Event will be broadcast from sunrise to sunset on New Year’s Day 2021. Here’s your opportunity to join our global community as together,  we imagine the possibilities. I am honored to have been invited to be one of the speakers.

Dennis J. Pitocco, BC360° Publisher & Editor-in-Chief, said, “The future holds the promise of a new beginning. Together as a force for good, we are here to make a positive impact as we begin to mold a new earth. We hold the magic — the magic-fairy sparkle-dust — that is so desperately needed right now to move out of transition into transformation. It is time for us all to shine so that others may draw hope, strength, and courage from our light, and learn to let their own light shine as a beacon of hope and healing”

About HOPEFEST 360°
Reserve your free ticket(s) now to join our ultimate wave across the universe as we broadcast on YouTube across all time zones from sunrise to sunset on New Years Day.

VISIT https://www.bizcatalyst360.com/hopefest-360/

For now, Merry Christmas and Happy New Year.

5 Ideas for One-Person Businesses

cheerful handsome waiter standing at food track counter

As the new year comes around, people may start thinking about opening their own business. But what if you don’t want to open a store or hire a bunch of people. Can you do something as a one-person business?

Many people dream of starting their own business. There’s something about being your own boss, setting your own hours, and doing something you’re passionate about that resonates with pretty much everyone.

That being said, there are a number of people that don’t know what type of business they’d like to start. With so many options these days it can be a little overwhelming.

So, we’ve put together a list of five businesses that you can start all on your own. Each of these ideas have proven to be profitable if executed correctly and should work for almost everyone.

Freelancer

A freelancer is a contractor that works for many different companies in order to provide them with specialized skills and expertise.

If you’ve spent a decent amount of time in the workforce then chances are you’ve picked up some valuable skills. Or maybe you’ve gone to school to become certified in a specific discipline. Becoming a freelancer will allow you to use those skills you’ve learned to start your own business.

One of the best parts about starting a freelance business is that you can do it part-time. According to a recent survey, 55% of freelancers still have a full-time job. This means you can build up your business while keeping your current job, which reduces a lot of your risk.

Some of the most in-demand freelance skills include:

  • Programming
  • Graphic design
  • Copywriting
  • Marketing
  • Translation

However, there are plenty of other areas you can specialize in.

When it comes to finding work, a great place to start is sites like Upwork and Fiverr. Here you’ll be able to advertise your services and apply for available job postings in your chosen field. 

Once you build a core group of clients that keep giving you work there’s no reason why you can’t turn this into a full-time business.

Coach

If you’re passionate about teaching and inspiring people, then coaching could be perfect for you. And best of all, advances in technology mean you can build this type of business completely online.

questions

First, you need to decide what type of coach you want to be. There are plenty of choices, including:

  • Life coach
  • Career coach
  • Business coach
  • Performance coach
  • Wellness coach

The path you choose will depend mostly on your experience, knowledge, and interests.

Next, you need to create some products. Consider starting with something small, like a PDF or video, that’s lower-priced or even free. This will let people try out your services without a lot of risk. 

If they find your information valuable then you can upsell them to a higher-priced item, like a course or consultation services.

Amazon Seller

This business model has been really gaining popularity in the last few years, largely because it’s highly profitable and open to anyone.

Amazon is the world’s largest retailer, and in order to expand their product catalog even further they allow individual sellers to offer items on their site as well. This is a great opportunity for you to start an eCommerce business on a massive marketplace that already has millions of customers.

In 2019, more than 140,000 third-party sellers surpassed $100,000 in annual sales, so there’s definitely the potential to grow a profitable business here.

At this point, you’re probably wondering how to sell items on Amazon. It turns out, the process is pretty simple.

  • Decide what you want to sell. There are a number of tools out there that will tell you what products are generating sales on Amazon.
  • Source your products from local retail stores, other eCommerce sites, wholesalers, or manufacturers.
  • Create your product listings.
  • Fulfill your orders. If you opt for the Fulfillment by Amazon program you can send all your inventory to them and they’ll pack and ship all your orders for you.

You can start with one product and then gradually add more to grow your business and bring in more revenue.

Tutor

Do you have a university degree and love to teach? Then perhaps you should think about starting a tutoring business.

business advisor

There are always lots of students out there who are looking for help with certain courses, which means there are plenty of opportunities for someone with the right knowledge.

Most people think about tutoring as a part-time gig, but many have made it their full-time career. In fact, you can make anywhere from $25,000 – $50,000 per year working just 20 hours per week.

You can become a tutor for virtually any course, but some of the topics with the highest demand include:

  • Calculus
  • Physics
  • Biology
  • French
  • Spanish
  • Statistics

So, if you have experience with these or other topics, tutoring might be your best path to starting your own business.

Social Media Marketing

When it comes to marketing social media is the way of the future. A recent report by Adobe states that 50% of Gen Z and 42% of Millennials consider social media the most relevant marketing channel.

If you have experience doing this kind of work for your employer, or you’re just passionate about social media, then you may be able to turn this into an income. Many older business owners still aren’t that knowledgeable when about this technology and are looking for experts to help them.

unrecognizable man working on computer at home
Photo by Anete Lusina on Pexels.com

To start, you need to build your own social media following on multiple channels, such as Facebook, Instagram, and Twitter. People want to see that you’re able to grow your own profiles before they hire you to help with theirs.

Next, make sure you’re up-to-date on all the latest technology and best practices, as this industry is always evolving.

When you’re ready, start looking for work. Begin with smaller lower-paid jobs to build up your portfolio. Once you have some experience you can start going after larger contracts.

Conclusion

Starting your own business doesn’t need to be a dream. As you can see, there are plenty of ways you can make it a reality. If you’re interested in having your own business, come up with an idea and then start working on it in your free time. 

It won’t happen overnight, but if you work hard and stick with it then before long you should have a business you can call your own.

Editor’s Note: This post was written by the Amazon experts team from AMZScout a top 3 Amazon analytics tool worldwide with over 500,000 users, including companies like Red Bull, Disney, and Casio, which has been available for over four years. We do research and frequently find new and exciting trends connected to Amazon and other eCommerce businesses that we love to provide to readers.

Coaching and Mentoring – Diving Deeper

mentoring

It’s been said that leaders who radically impact their teams are themselves good coaches. Taking on the mentoring and coaching role often does not come naturally to someone in a leadership position.

One technique at the center of executive coaching is the art of asking good questions and/or reframing the response the coachee gives.

If you want to up your game coaching your team, here are three very important phrases to use.

professional business mentor looking at papers and working with young colleagues in office
professional business mentor looking at papers and working with young colleagues in office

3 Big Questions and Observations

They come by way of a referral found on LinkedIn. The source is John Bethel. Here are 3 of John’s coaching questions/phrases I have borrowed to regularly use while coaching leadership teams, friends, and family;

1. It occurs to me that…am I close?

When feeding back your perspective on the information they’ve shared with you. “It occurs to me that you see the value in following up with the prospective client but you are concerned that you’ll come across as too aggressive. Am I close?”

2. That’s one option…have you thought about others?

When the coachee has offered only one solution to a challenge they are facing, you can say, “Ok, that’s one option…” (then pause and wait). On the receiving end, this meant that I needed to think through other options before committing to only one.

3. Could this be a convenient story you are telling yourself?

This was often used by John to challenge me on why I was avoiding acting on something critical. “That may be true or that may be a convenient story you’re telling yourself. Think about this for a few minutes before responding. How does this story benefit you?”

The Power of Questions

By asking questions, you, as the coach/mentor demonstrate many things. First, if the question extends the discussion, you assist your mentee with exploring more. It promotes critical thinking in your mentee.

Supervisor mentoring a direct report

If you simply hear a situation and quickly give an answer, you are cutting off the mentee’s ability for self-discovery. Self-discovery is far more enduring than quick problem-solving.

I’ve often observed my leadership clients in action with their teams. As team members pose questions to the boss, I watch for my clients jumping straight into problem-solving mode rather than coaching mode.

My question to them at that moment is “Are you leading or problem-solving?” By leading the staff member through the thought process to find their own answer, the team leader/executive is helping to nurture growth in the subject.

On one hand, problem solving is usually what got someone promoted into a role. But if they truly want to build stronger teams, they must agree with taking on a more developmental role, coaching and mentoring their direct reports rather than continuing to merely solve problems.

Being Truly Thankful

Happy Thanksgiving

This week we celebrate Thanksgiving. Yes, I’m writing from my home in Texas and yes Thanksgiving, at least the one I’m talking about is American.

In preparing this piece, I looked back at my annual Thanksgiving messages. I was struck by what I thought was simple prose at the time, but turned out to be more prophecy. (On my blog page, use the search box above and type Thanksgiving to see what I mean).

In the past I have written about social conditions, political conditions, the need for leadership, and of course family.

Somehow the events of 2020 make everything pale in comparison.

The Top 10 for 2020

If you will allow me, here is my Top 10 list of things to be thankful for in 2020.

10. We still live in a free country where opinions are able to be expressed despite growing tension about doing so. I fear we’re losing that ability to come together to discuss and honor opposing opinions. So I pray we change that soon.

9. We have a diverse economy that can sustain pandemics. It may take a hit, but we don’t sink the ship.

8. I have friends and colleagues to remind me to be humble.

7. I still have the ability to learn; learn to be a better coach, a better teacher, and a better person.

6. I have clients who seem to appreciate what we do together. I never take that for granted.

5. I have you to read and follow this blog and my podcasts. Your feedback keeps me on my edge and hungry to do more.

4. I have a valuable network of mentors who help me grow. You know who you are. You challenge me and keep me strong.

3. I have some very special friends who are loyal, supportive, caring, and honest. That’s the most important part, honesty.

2. I have a beautiful family; my wife Susan, my kids, and grands. You all keep me on my toes. I love you tremendously.

1. I thank my Lord and Savior for His unconditional love.

Some may take offense. I don’t intend to be offensive. I’m sharing my list. You can share yours in the comments below.

Giving thanks

The Leader’s Obligation

As I think about this list, the big question that emerges for me is this “How will I show up?” For all the things people do for me and with me, will it matter?

It better.

You see I believe I need to show up better each day. I need to do that for myself. But more importantly I need to do it for those who are counting on it.

If I roll out of bed and decide to ‘mail it in’ one day, who gets hurt? They do. The people who are counting on something from me.

That is what leadership is about. If you lead people, they are expecting something. You better show up and deliver.

If you’re not ready or willing to do that, you need to step away from your leadership role. If you’re just there for the payday, step away. If you only want the recognition, step away.

Step away and let someone who wants to serve others take the role. The people deserve that. We need those kinds of leaders, everywhere.

Will you show up? And be that kind of leader? I hope so. My pledge is to be there. Will you be alongside?

Leaders: Can You Get Too Focused?

The other day I was running errands and stopped at my bank. I went inside, did my business, and went back to my car. As I sat there checking emails, I was surprised by my passenger door opening with a young lady standing there.

She looked up at me, shrieked, and said “Oh my God!”

I looked at her then noticed that across the parking lot behind her was a vehicle exactly like mine with her husband sitting in it startled with a surprise too.

She apologized and gently closed my car door, exiting to her vehicle.

I shouted at her husband, asking him if he wanted to keep her. He said “Yes, I do.”

I said “Well, she’s all yours. Have a nice day!”

As we both drove away, I was thinking about FOCUS.

Clearly that young lady was very focused on something. So focused that she ignored the distance between her car and mine, simply letting the “impression” of a similar car influence her choice for opening the door.

I too was very focused on emails form my phone and ignored her approaching my car until it was too late and she had swung open the door.

It made for a good laugh, but could have been far worse.

Leader Focus

As leaders, we can get so laser-focused on an idea we lose sight of other opportunities or we ignore facts and circumstances that could impact our outcome.

When was the last time you got focused like that?

I have the odd opportunity to work with leaders on both ends of the business spectrum. I coach executives in some of the largest companies on the globe, like ExxonMobil and UPS. I also coach entrepreneurs and sole proprietors who are busy building new companies.

Yet the similarities I see are common to both. Running an organization requires thoughtful, dedicated leadership. Good management is not enough. You have to demonstrate real leadership. (I’ve written about the differences between management and leadership HERE).

Leaders can get blinded by ideas that create an intense focus on going one way or another. Once choices are made, nothing will persuade them to change direction. That can have a disasterous effect.

It’s one thing to be committed to a decision. Sure, the team wants you, their leader, to be certain on which way you want to go.

However, putting your head down once the decision is made can be problematic.

It’s a Tricky Balancing Act

I realize it can be tricky to be decisive yet open to other input. I do believe there are ways you can still make solid decisions and stay sensitive to things happening around you.

Here are some of the best ways I’ve seen work.

First, keep your team engaged. Just because you made the decision doesn’t mean your team should be shut off from reporting changes. For some reason I’m thinking about the submarine Captain and his crew. You’ve likely seen the war movies, you know what I mean. The Captain shouts an order but the crew is reporting back information they see on their monitors.

Next, have a reporting mechanism that works. In Six Sigma process improvement, there is a model known as DMAIC. It is an acronym for Define, Measure, Analyze, Improve and Control.

DMAIC is the core of continuous imporvement of your process. By following these steps, you gain insights that you might not otherwise pay attentiion to.

Lastly, maintain communication with your team. Engage them for their valuable input. Even once the “ship” is underway, you have to allow course corrections to maintain a successful voyage. (Watch Greyhound with Tom Hanks to know what I mean here).

The Leader’s Challenge

The next time you make a big decision, don’t forget about keeping your eyes open for situation and circumstance around you changing. Don’t let your focus be so blinding that external factors get missed of overlooked.