Successful leaders build trust. Building trust is something you must do. Trust underpins every relationship in the workplace – between boss and employee, between colleagues, and between businesses.
Do you have one of those hard-to-work-for bad bosses? OK, that’s too kind. Is your boss a jerk? Do you sometimes want to pull your hair out? Or even throw things after a talk with Mr./Mrs. Wonderful? Bad bosses almost always lack emotional intelligence. They play favorites, gossip, and have private agendas not always in […]
If your desire is to be a better manager at work, at home, or in the community, you may want to develop some actual leadership skills. However, if you are already following certain leadership principles, there is always room for lifting the lid to expand your reach and influence. After many years of working with […]
Author’s NOTE: I wrote the first version of this article in 2018 – a full 2 years BEFORE the whole world locked down and faced the COVID-19 pandemic. Business has not been the same since. At a recent luncheon, I was involved in a discussion that I find becoming more common. The topic was this: […]
Being a leader requires the ability to build rapport with your team. Those following you must have good reason to do so. Every time you have a one-on-one, you have a big opportunity to add to and build that individual rapport.
There comes a time in life when you’ve done all the thinking, study, analysis, and planning you can do. You reach a decision point. Then it happens. You freeze. You cannot go forward. You’re stuck. The question is then, what are you waiting for? What is it that holds you back, makes you balk? How […]
Change for the sake of change is meaningless. However, progress toward a new goal or achievement is more vital and more valuable to your organization.
larger corporate settings, your team’s customer may not be external at all. You may be serving an internal ‘customer.’
Many sales training programs teach a principle called WIIFM. Have you heard it? Know what it means? It stands for “what’s in it for me?” The concept says a good salesperson must be prepared to answer that question on behalf of the prospect. In other words, if I am the salesperson, it’s not about ME. […]
We all like Plan “B” options that afford us an escape when things don’t work out. In 1519, Captain Hernán Cortés landed in Veracruz to begin his great conquest. Upon arriving, he gave the order to his men to burn the ships.