Defining Customer Service in 2022
larger corporate settings, your team’s customer may not be external at all. You may be serving an internal ‘customer.’
Introducing the Entrepreneur Scan
When you have a business, it is only natural that you try to examine it. We all know that the more information you have about something, the more significant your chances of making correct decisions for the business. Entrepreneurs scan their business often, even though many already know their ventures like “the back of their […]
Important Characteristics Every Entrepreneur Must Have
Are you planning to start and run your own business? Do you know the right qualifications and characteristics an entrepreneur must have to succeed? Does your profile match that of a successful entrepreneur? In this article, we will explore and discuss the essential characteristics that every entrepreneur must have. There are several important traits and […]
Finding the Edge – Episode #1
Dear Business Owner: Most business owners start their business based on their passion for what it is they do. Unfortunately, it takes much more than passion to build a successful business. You must have a specific vision for what it is you want your business to accomplish and the direction you want to take to […]
Leaders: Are You Coachable?
In my consulting and coaching business, I often ask the question “are you coachable?” It is amazing how many times the prospect says “well, yes I believe I am.” After a few sessions with input and feedback, it becomes apparent they really are not coachable. How do I know? It manifests itself in many ways. […]
#Entrepreneurs: Finding the Edge
“Finding the Edge” is something we frequently think about but seldom do. I am beginning a series of business coaching messages centered on helping entrepreneurs and aspiring business owners identify and reach out to their “edge”. Entrepreneurs commit to starting their business based on a great idea. However, it takes much more to reach any […]
Leadership: Are You Inbound or Outbound?
In the fast paced world of Internet marketing, there are two distinctly different approaches. There is inbound and outbound. Management and leadership has these same two dimensions. Outbound marketing is the traditional approach we all know where companies try to push their message, putting up posters, banners, signage, sending phone messages/dialers, and very forward efforts […]
Here’s a Proven 6 Step Way to Manage a Career Change
Making a successful career change can be as easy as following six critical steps. I call it STRIVE. Over 4,500 of my professional clients have used this model for their own job search success. It has been presented in numerous workshops and forums. In the next few pages, you will be guided through these […]
Managers: Why You Should Re-Calibrate
In today’s business world, everyone is trying to be someone or something. Maybe it is because of our western culture. You heard it at an early age; “what do you want to be when you grow up?” (My answer is still, I’ll tell you when I grow up). New managers need to stay the course, […]