3 Simple Ideas for Better Relationships

A good friend in the banking sector uses a simple mantra for doing business. When he meets a potential lead, he actually shuns the business at first. He tells the person, “I don’t want to do business with you right now.”

Shocker huh? What would your leads do if you told them that?

But he follows with, “No, I don’t want to do business with you until we have established a know, like and trust connection. All three have to happen for our business to be successful and mutually rewarding.”


Look at these three simple pieces:

  • Know
  • Like
  • Trust

“All things being equal people will do business with, and refer business to, those people they know, like, and trust.” ~ The Go-Giver by Bob Burg and John David Mann

Think about your most valued relationships. Didn’t you do all three before the connection became meaningful?

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Leadership Lift: One View Isn’t Enough

you manage your world

Decision making is a central requirement for being a leader. You get bombarded with choices to make; some are small, some are big, some are even epic. The consequences of your decisions can create destiny.



According to Thomas Saaty at the University of Pittsburgh:

“We are all fundamentally decision makers. Everything we do consciously or unconsciously is the result of some decision. The information we gather is to help us understand occurrences, in order to develop good judgments to make decisions about these occurrences. Not all information is useful for improving our understanding and judgments. If we only make decisions intuitively, we are inclined to believe that all kinds of information are useful and the larger the quantity, the better. But that is not true. There are numerous examples, which show that too much information is as bad as little information.”

What is your decision process? Are you participative; having others weigh in? Are you dictatorial? Or do you vary the process depending on the gravity of the situation?

If you Google the term “decision making” you likely will find a common sequence repeated over and over again. Experts on the subject differ in their ways to describe the process, but these key components are present in most explanations. It goes like this:

1. Identify the problem or opportunity

2. Gather information

3. Analyze the situation

4. Develop options

5. Evaluate alternatives

6. Select a preferred alternative

7. Act on the decision

Steps 2 thru 5 have the greatest opportunity to involve multiple inputs and factors.

Building consensus looks something like this.


One View Isn’t Enough for Good Decision Making

Seldom is one view enough. Usually decisions involve a series of facts and circumstances that have to be reviewed. The various elements need to be stacked against each other, weighed and measured to come up with the decision.

Great executives have staff members around them; trusted advisors who weigh in as needed to present alternating views.

Whatever you do in life, surround yourself with smart people who’ll argue with you. John Wooden
Read more at: http://www.brainyquote.com/quotes/keywords/surround_yourself.html
Whatever you do in life, surround yourself with smart people who’ll argue with you. John Wooden
Read more at: http://www.brainyquote.com/quotes/keywords/surround_yourself.html

31289931 - business meetingRonald Reagan was quoted as saying:

Surround yourself with the best people you can find, delegate authority, and don’t interfere as long as the policy you’ve decided upon is being carried out.

Military generals make the final decision about strategy and execution of plans, but many, many others are involved in the planning.

Small businesses and work team managers can operate with the same principle. If you are the leader, you never have to be alone. Get input. Have trusted advisors; friends or colleagues who you know will provide honest, objective input.

The Only True Leadership Is Values-Based Leadership

From time to time I find articles that are just too good to try to paraphrase or boil down. This is one such article.

Reprinted by permission from Harry M. Jansen Kraemer Jr.

My students told me time and again, “You should write a book!” Finally one of them handed me a transcript of my lectures that he had done and suggested I use it as a start.

As a clinical professor of management and strategy at Northwestern University’s Kellogg School of Management, I’ve been privileged to engage in many thoughtful discussions with my students about values-based leadership, and I saw that a book could take this crucial topic to a bigger and broader audience. And so I wrote From Values to Action: The Four Principles of Values-Based Leadership.

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Leaders: What Do You Do With Your Bridges?


If you live anywhere near waterways or hilly terrain, you are no stranger to bridges. These amazing structures can be beautiful as well as extremely functional.

44485365_sBridges allow us easy passage from point A to point B without traveling miles out of our way. They can be a picture of safe movement. Often the view from the bridge is spectacular.

In business and in life, our relationships require some bridging. Isn’t it true that you stand somewhat alone facing the world. To make connections with those around you, a bridge must be built.

Once the bridge is built, does it stand the test of time? Can you maintain the strength and durability of your bridge with someone else?

Here are considerations about the bridges in your life.

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I Hate Millennials

you manage your world

I don’t hate the people classed as Millennials. I love them! I hate the term ‘millennial’.


I’m not a fan of any of the social science effort to group us into generational boxes. Honestly, as a manger, I don’t even like the red-blue-green-yellow school of personality behavior teaching. Over the years I have been shown Karl Jung’s 4 personalities displayed in many different ways; DISC, RYBG, INTJ, whatever….

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