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Is Your Life a Happy Accident?

happy accident

You might be offended by that question. Yet if you think about it, so many of us are living just that way.

What do I mean? I mean going through your life and career without a purpose. You might be riding the wave of circumstances. Some things were great experiences, others not so much.

You might have built a successful career, but are you feeling fulfilled? Will your legacy matter to anyone?

I meet a lot of professionals who went the route of working for big corporate giants. They made it through 5, 10, 15, or even 20 years then something happens. A merger or a market crash causes the company to downsize. They land on the shortlist of people heading out the door.

As they face the uncertainty of job hunting, they are bewildered, even empty. They don’t know what they want to do.

But how did you let that happen? More importantly, how can you change it now or avoid it entirely?

That Sense of Purpose

It all starts with finding a sense of purpose. As Mark Twain so eloquently wrote:

The two most important days in your life are – famous American writer Mark Twain quote printed on vintage grunge paper

If you have never figured out the why question, then you have some work to do. The best advice I could ever give you is to figure out your why.

A good friend and fellow Silver Fox Advisor, Monte Pendleton introduced me to his work on finding personal purpose. He calls it the PPP, Personal Purpose Process. Monte allowed me to publish it in my book STRIVE for Job Search Success”.

The PPP guides you on a journey exploring key areas in your life. It challenges you to evaluate what is important and what is not. More importantly it makes you decide on outcomes you want to create in each of the important areas.

Having this sense of purpose will shape and mold the choices you make. Instead of living the usual life of wage, page, and sage, you could live a more rewarding and purposeful life.

Wage, Page, Sage Stages of Life

The wage, page, and sage version of life goes something like this. Your early years are all about the wage. What can I get paid? Yes, you might be choosing a specialty, but you still focus on getting the best pay for the work you do.

Then you start turning pages. Getting married, having kids, buying a house, etc. You’re flipping the pages of life.

Finally, you reach the sage role. Your years of experience naturally set you up for people to look to you because of your seniority. You can either share it freely or be bitter about life not turning the way you hoped (whatever that was).

Either way, the messages you share will influence those around you; bringing them closer because of your wisdom, or pushing them away because you’ve turned into a curmudgeon.

Intentionality

However, living ‘on purpose’ creates a certain intentionality in the things you do, the choices you make, and the people you hang out with.

Once you decide on a purpose, you won’t settle for less. You won’t take a job just to get a paycheck. Oh sure there may be desperate times due to outside forces, but in the long run, you will stay on course.

You will look for the right fit in a job and the right direction to move you on the journey to fulfill your purpose.

The people you choose to associate with will also change depending on the focus you create. I’m not saying all relationships are bad, but many are less than helpful for keeping you on track. It is easy to get distracted by friendships that don’t encourage you and keep you centered on your chosen path.

Finding your personal purpose is not as hard as some people make it out to be. There are simple yet profound ways you can discover exactly what your were meant to be doing.

If you need help uncovering and discovering your purpose, call a coach. Call me. Stop living your happy accident. Get intentional. Live ‘on purpose.’

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Executive Leadership and Woodworking

My wife said she wanted a new kitchen pantry for her birthday. I like doing what my wife asks. Fortunately for me, ripping out the old pantry and building a new one was something I enjoy doing.

When I was growing up, a neighbor friend was a master craftsman. He had an amazing woodshop that made me get so excited everytime he opened the doors. George was his name.

George took me under his wing and let me apprentice for him for several years. His specialty was building gorgeous custom cabinets that suited just about anything the buyer wanted to do.

Big Projects

Back then, music systems came in huge component pieces. Turntables, tape decks, amplifiers and tuners all needed a cabinet to fit into. Great speakers came in big boxes. George made amazing cabinets out of mahogany, maple and other exotic woods. The custom cabinets George built were features in various celebrity homes in the area; golfers, singers and other entertainers.

It was so much fun to go with George on a delivery. I never knew who I might meet.

He taught me how to work with all of the tools and build solid, dependable joints for cabinets. I learned his ways of measuring and designing very nice cabinets.

All of my adult life I’ve treasured the special tools I have found. I love having a project to do. It serves as my outlet for decompressing and restoring my spirit.

Every time I start a project and as I am working through it, I think of ‘George-isms’. While his teachings were specific to woodworking, they also represented great learning for leaders.

George-isms

Under George’s tutoring he taught many many concepts. As I’ve gotten older and wiser (I hope), it strikes me that these sayings have a broader fit for life lessons and leadership theory too.

Here are some of the ones I like best.

Use the right tool for the right job. Per George, if you don’t you will either hurt the tool, hurt the material, or hurt yourself.

If you’ve ever tried home fix-it projects, it’s tempting to grab the screwdriver to pry something apart. Screwdrivers aren’t made to be pry bars. Usually, they bend first.

The pressure of the prying can warp the shaft of the screwdriver, making your next attempt to actually drive a screw next to impossible.

Leaders make mistakes by assigning tasks to the wrong people. Use the wrong person for a job and you will either hurt the project or hurt the person, maybe both.

You can set people up to fail. A leader needs to watch for moments when an unintentional decision can lead to unexpected damage.

Measure twice, cut once. This may be the most famous of all carpentry sayings. It was not a George original, but nonetheless one very important lesson. If the two measurements aren’t the same, you need a third one to verify.

In the woodshop, materials can be expensive. One wrong cut and you’ve ruined a piece of wood. There is no making a piece longer once it gets cut. On the other hand, cutting too long creates a waste of time.

Delivery of finished projects always had time constraints. Wasting time on extra cuts burned the schedule.

As a leader, you need to check your facts before making a decision. Get extra data just like the second or third measurement.

Save time in the long run by being more accurate with your information. Don’t waste people’s time and resources re-doing a process.

Don’t work tired. George had a day job. So his cabinetry happened during off-hours, nights, and weekends. On occasion, he would go into the shop to unwind. But if he was too tired or mentally fatigued from his day, it was not a good idea.

The inability to focus and pay good attention could cause problems like messing up materials or hurting yourself. Not to be too morose, but George was missing the last digit on one pinky finger. Years prior he admitted losing focus and allowing his hand to get too close to a saw blade.

He claimed to be thankful it wasn’t a more severe injury. But he used it to remind me of potential dangers if you don’t respect the work area.

Leaders getting too tired can lose focus also. Take care of yourself. Find rest. Stay healthy. You can hurt someone or hurt yourself.

Lastly, mind your temper. I saw George ‘lose it’ a few times. As much as I loved the man, he had his occasional moments of throwing his temper. Never at me mind you, but if something didn’t go right, he could have a fit.

A wood shop with a larger array of power-tools is not a good place to have a temper. (Not that anyplace is good to have a temper). Things have sharp edges and heavy weights. Slamming, throwing, or flinging things is just not cool.

George was remorseful at my witnessing such outbursts. And we would talk about the circumstances.

Leaders and business owners need to mind their temper at all times. Nothing is more demoralizing to a staff than seeing the boss lose it. In most business settings I’ve ever known, there is no clawing it back once it is unleashed.

Contemplate

Think about these 4 basic ideas. See how they fit into your leadership framework. If you’ve never considered one of them, try it out.

Oh, and here’s a bonus message I learned later. Not a George-ism but could be.

Think about it.

hammer and nails

Start Your Own Blog Today

business man using internet on smart phone and laptop

Recently I’ve had clients mention that they may want to start blogging. I wrote this article several years ago and have shared it twice before. But for those just now thinking about blogging, but I am updating it and sharing it again.

There are plenty of reasons seasoned professionals should write their own blogs. I’ve been blogging since 2009 when I founded Jobs Ministry Southwest. Back then, it was a great way to share information with the people using our career transition services.

That modest effort got me excited about the power of blogging. From its humble start, my blog has grown into the site you see now with over 200,000 followers and growing.

Blog Writing

Now, as my coaching and consulting businesses have grown, I use the blog to share articles on key topics for managers and business leaders, sharing thoughts about leadership and entrepreneurship (my two favorite topics). Blogging helps cast a wider net, spreading your message across the globe.

I am going to share some of the quick and easy steps I use to build the blog.

Domain names – Get yourself a custom domain name. Most registrations may cost you $12 a year (or close to that). Reasonably cheap for the significance of pointing to a brand name you build.

SiteGround Hosting services – Unless you have a brother-in-law with insane computer networking skills, subscribe to a hosting service. I’ve tried several, but have landed on SiteGround. I love their responsiveness (the site loads quickly despite a lot of overhead/functionality going on). I’ve also found their support to be world-class good. To check them out click this link.
Web Hosting

WordPress – I’ve become a huge fan of the WordPress framework. The themes and templates give you so many options. Some custom themes you buy, but many are free. The free ones can give you a great looking site to get you started. WordPress was created for blogging and has grown into a whole discipline of its own.

Plugins – These are add-on tools you can add to your WordPress framework. With plugins, you can add awesome features like social media sharing, guest list management, shopping carts, etc. There are three critical plugins I have chosen to use.

  • Jetpack – a collection of tools that maximize the operation of WordPress, keep statistics, and provide hacker protection
  • Yoast SEO – helps optimize the valuable search engine optimization aspects of your site and all its content
  • Vaultpress – file backup; you never want to lose your blog

RSS Feeds – Build an RSS feed to allow your content to get distributed to other social media channels automatically as each post gets released. I use Google’s Feedburner.com tools for this task. Opening an account is free. You can customize the tool to grab your posts and push them to channels like Facebook, Twitter, Pinterest, and Instagram all automatically and spontaneously with each post.

LeadPages.net – I use LeadPages to help me promote and manage product offerings, events, seminars, webinars, and my other client attraction efforts. Build your own landing pages with LeadPages. As an example, my promo for Big 5 Performance Management is done with LeadPages.

MailChimp – Email management tools. Using an effective email management service is vital. I’ve tried several and have landed on MailChimp. I like the ease of use and the straightforward tools they offer. I know there are other services that are equally effective, but after several disappointments (and higher costs) I landed with MailChimp.

Update – As with all technology, there are leapfrog effects. One solution comes out with cool features that seem superior, then pretty soon, the competition jumps over them with better features. Aweber is doing that right now IMHO.  MailChimp is still unbeatable for its free version, but as soon as your list gets bigger, you may need to switch.

Fiverr – Occasionally you need some freelance skill sets to augment what you are doing. Fiverr.com is tremendous for this. Fiverr is a collection of freelancers from all around the world. They call their projects “gigs”. As the name might imply, you can get help for as little as $5 per “gig”. I’ve used Fiverr resources for things like graphic design (videos, book covers, and logos) or getting a press release written. I’ve also used them for social media promotions to reach a broader audience for book releases or other promotions I am doing. Yes, occasionally I get a less than acceptable outcome, but I only invested a few dollars versus hundreds through other sources or contractors. It’s a winner for simple outsourcing.

MeetEdgar – This is a new addition to my list of great tools. MeetEdgar.com provides social media scheduling tools. You can set it and forget it. A coaching colleague introduced me to these guys and I was hooked at hello.

About Content

There are numerous opinions about content creation; write it yourself, borrow others, merely re-post, etc. I’ve taken the basic approach that is at the core of blogging, “my message, my voice”. Yes, I study many different sources and try to compile credible resources to cobble my articles together. Anything I use gets proper attribution for its source.

The content I write is intended solely for your use. If I can’t help you, a busy professional, do more right where you are, then I’ve missed the mark. If you decide to start a blog, you need to decide what your purpose and message will be about.

There are also great debates about when to publish and how often. The golden rule I learned early on is simply “be consistent”.

To that end, I choose to write at least 1x per week. By using the great scheduling features of WordPress I can accumulate a volume of articles and stage them for automatic release on whatever schedule I choose. By using this queueing method, I never have to worry about publication deadlines and getting writer’s block over the deadline pressure. Typically, I have content scheduled at least three weeks ahead, sometimes more.

I’ve juggled the release days of the week, experimenting with response rates and open rates. There are other blog writers I know who limit publication to once a week. If it works, great! Just be consistent. Allow your following to become reliant on your consistency.

One Last Thought About Scaling

If you have grand ideas for scaling your online business, there are tools to think about. Software like Infusionsoft (now called “Keap” because the market nicknamed them ‘confusion soft’), ConvertKit, Kajabi, and SamCart is great. However, be advised… these require a whole extra layer of sophistication in your effort to grow a business. There is a learning curve. The tools are great (I’m using some of them), but that is another level you can wait to explore once you have real customers coming in.

Disclosure: By clicking some of the links above, I may receive a small affiliate commission from the service provider. Rest assured I would not promote anything I don’t use myself. But even if I didn’t get any commissions, I really like these tools, and I think you will too.

If you want to let me help you with organizing your online presence, send an email to my assistant Karla 

 

coaching with dooug thorpe

The 5 C’s of a Trusted Leader

Trusted leader image

Successful leaders build trust. Building trust is something you must do. Trust underpins every relationship in the workplace – between boss and employee, between colleagues, and between businesses.

Trust isn’t something that is inherent; it must be forged through consistent action. While there are many ways to become a trusted leader, here are some recurring themes. I’ll call them the “Five Cs.”

Commitment, connection, compassion, consistency, and competency

Commitment

A committed leader is someone who is loyal to the cause, the vision, and the team. They persevere despite setbacks.

When a leader is committed, they build the trust of those around them by staying present, engaged, and positive. Commitment is the number one thing a leader can demonstrate to build trust.

Connection

A trustworthy leader is connected to those who look up to him. They resist the temptation to get bogged down in the day-to-day grind. Nor will they become neglectful of those who depend upon him.

They never come off as distant or detached in their leadership role. There is a willingness to take some time away from their daily commitments to get to know their team members in a meaningful way.

Therefore, this helps the team see the Leader as a trusted person who cares about them and values their involvement.

Compassion

A great leader gets to know their employees, listens to their concerns, and responds in a meaningful way – each and every time.

This doesn’t mean coddling them. A trustworthy leader expects their team members to perform their jobs professionally. But a trusted leader knows that no one is perfect. People make mistakes, suffer hardships, and sometimes just need to know that someone cares.

A great leader “has the back” of each member of her team.

Consistency

Consistency for a leader is key. A trusted leader maintains a calm and collected demeanor, even under fire. Their staff are therefore more likely to approach the Leader with their great ideas, as well as with their legitimate concerns.

By maintaining consistent expectations, and reacting in a consistent manner, he/she builds trust with his team.

Competency

An impactful leader invests time in getting to know the issues, expands skills, and participates in continuous learning. He/she doesn’t pretend to be an expert in all things.

They surround themselves with skilled, knowledgeable people and relies on their expertise. Employees trust the leader for being straightforward and honest.

The Sixth “C”

There is actually one more “C”. That is communication. A great leader communicates clearly, concisely, and coherently.

TEAM TRUST

If you want to know even more about diving into the Black Box of building trust within your team, I have a dedicated model that explains a proven process. This model has been used by Fortune 100 companies as well as small businesses of many types. To learn more, visit the story of Building High Trust HERE.

Team Trust
Team Trust

Disorienting Situations – The Leader’s Response

As someone who works with business leaders in many different sectors, I’ve paused to reflect on exactly how I feel about the current state of affairs around us. Now, I feel it is important to share the outcome of this reflective pause.

A colleague shared the word “disorienting”. Recent events are very disorienting to everyone. Between COVID lock-downs, economic conditions, and now, civil unrest and rage over the death of George Floyd.

On one hand, the past several weeks have shown us that we have an intense undercurrent in the fabric of our country. That is an understatement. Leaders in many sectors have tried to speak up, taking a stand on the matter, only to be told that somehow, someway they were still wrong.

As strongly as some feel about “Black Lives Matter” anyone who whispers ‘all lives matter’ gets ridiculed for “being insensitive and not getting it.”

I hear business leaders saying we need to have more conversations. Haven’t the conversations been going on for decades? My Black colleagues agree, yes that’s the point. The conversations haven’t fixed anything.

The easy answer is to say our leaders have failed us. The U.S. political system has grown more and more galvanized over the past 20 years. We select candidates and elect ‘leaders’ who have the best story to tell us. I stopped being a ‘political party’ member a long time ago. I decided to do my research and place my votes for the person who, to me demonstrated the best, real leadership possibilities. Sadly, I am routinely disappointed. I don’t have a good answer for that.

I am deeply saddened by the senseless death of George Floyd. It was just plain wrong. Our system says even suspected criminals have rights. His rights were ignored and were fatally taken away. That is wrong. Just simply wrong.

However, did a flawed system kill him? I think not. A rouge, overzealous cop did it. One man perpetrating hatred and rage against another.

Sadly this same rage happens night after night in all of our cities. I don’t mean just cop versus citizen, black versus white. I mean one bad person raging against another unsuspecting human. An individual who wants something someone else has. This happens without regard to race and gender.

Leadership Duties

With everything being disoriented around us, what can a leader do?

Clearly the leader must first look inwardly. Do YOU harbor any hatred, bias, or ‘less than’ thinking about the people around you? You may think you have good reason to think as you do, but you must correct that thinking if you ever want to come anywhere close to inclusivity in the workplace.

One way or another, your own biases will be revealed. As a leader that cannot happen.

Unfortunately, the process by which we choose to deal with each other is full of natural bias. It is by no means limited to the color of one’s skin. Every time someone does something that runs either in favor of or opposite of the other person, a checkmark gets put on the list we all have in our brain.

The next time there is an encounter, that checklist gets reviewed and we sit waiting for the other person to ‘prove themselves’ as the friend or foe we expect them to be. That is no way to run effective conversations, clouded with bias.

By the way, as you read this you’re already judging me for what I am saying, right or wrong. It just proves my point.

Sensitivity

Strong leadership requires a keen ability to apply sensitivity. What do I mean by that? For me, it means being aware of the plight and condition of those around you.

I’ve spoken before about the ways every person who shows up for work has a personal process going on similar to Maslow’s Hierarchy of Needs. They move up and down that hierarchy on a daily basis. If they feel threatened at home or in the community where they live, they come to work feeling tired of the situation. They may even be afraid of you as the leader because you represent ‘power’ they may not want to see.

Where’s the Goal Post?

I am not yet convinced anyone has defined where the goal post may be. In terms of the COVID-19, many say we need the vaccine and then things will be safe again. But efforts are already underway to get back to business so that the economic conditions can stabilize. While basic business function can return, may of the activities we all counted as normal will likely not return for quite some time.

As an example, before COVID-19 did you go to a regular, recurring networking meeting? While all of those have tried going virtual, it just doesn’t have the same result. Yet we may not return to the full, in-person gathering like that for a long time.

The more important question is where is the goal post for answering the cries of Black Lives Matter? I don’t say that lightly. I am sympathetic. I can honestly say to my Black friends, I don’t yet know what I can do.

Unfunding police and funding a reparation program doesn’t make any sense because that is a one-time bandaid. When that money runs out, and it will, what do we do? We will have new generations of Black children growing up to what?

I am very willing to work on the exact ‘what’ question that can move us to better harmony.

Even when we get closer to equality, there will still be human nature to recognize we are all different. In my world, I love that diversity. That is what keeps things interesting and exciting.

PS – A good friend, West Point Grad, and fellow Veteran sent me this link, commemorating D-Day, which by the way was June 6. Nobody said much about that. If you still believe in America, this is worth the watch.

Leaders: Are You a Pretender or a Contender?

If your desire is to be a better manager at work, at home, or in the community, you may want to develop some actual leadership skills.

However, if you are already following certain leadership principles, there is always room for lifting the lid to expand your reach and influence.

After many years working with clients of all kinds, I see one recurring theme, time and again. The biggest difference between managers and leaders who are pretenders versus contenders is a small six-inch piece of real estate; the distance between your ears.

Yes, I am talking about the space inside your head. The things you allow to happen in your thought life will drive the rate of success. You can be a pretender or you can be a contender. The difference is isolated in this really small space.

In the following diagram, you can see the natural progression of thought, action, reaction and behavior that is derived from our beliefs, expectations, and experiences. It’s all centered in the mind.

BELIEFS

Beliefs are your values, judgments, interpretations, assumptions, and attitudes. When you wake up each day, you have a whole set of these beliefs waiting ready in your head. The sum total of all these makes up your outlook for the day, often before you even begin. The collection of these beliefs set the stage for the way each day might unfold.

If a string of circumstance has tainted your set of beliefs, you will look at new opportunity through a jaded lens. On the other hand, if you have achieved a certain success, you may be more inclined to view new opportunity with a more optimistic mindset.

BEHAVIORS

Your beliefs drive your behaviors. Your “style” openness (or not), your habits, skills, practices, and actions stem from the beliefs you carry.

If you prefer mustard over mayonnaise, you are expressing an eating behavior based on some belief you established a long time ago. And so it goes with many of your daily choices, clothes, cars, hobbies, reading, entertainment, music, etc.

RELATIONSHIPS

Even the people you may choose to call friends will be governed by your beliefs turned into behavior. The kind of tribe you may join at work or in the community will be influenced by your behaviors.

If you align with a certain religious belief system, that will dictate the house of worship you choose to attend. Political affiliations, other social settings, and even workplace choices will be heavily swayed by the relationships you think you want to make; all having root in your mind’s eye.

RESULTS

Finally, the results will reflect the collection of beliefs, behaviors, and relationships. The direct circles of activity you choose will have a specific set of outcomes. These results (outcomes, impact, improvements, and “performance”) will all serve to reinforce your belief system.

When the results align with your original beliefs you say “see, I told you so.” You feel you knew it all along.

On the other hand, if an outcome somehow runs counter to what you expected (as many things will do), you may be inclined to fall deeper into your beliefs saying things like “I will never do THAT again”, or “I wish I had followed my gut.”

The Remedy

The successful leader will learn how to control that delicate real estate between the ears. Negative thoughts will be replaced by ones that provide a more meaningful value. The cycle of belief, behavior, relationship, and result will become a momentum-generating machine for positive action and success.

Whenever limiting thoughts creep in or pop up, the prudent, experienced leader will properly address the thought and prevent it from taking root to undermine the rest of the experience.

Whenever in doubt, the seasoned, learning leader will seek advice from trusted counselors and coaches or mentors and friends, to better evaluate the thought. If the thought has merit, then it can be addressed with a balanced, healthy view, never interrupting forward progress.

When you handle the root belief system, you set the stage for a more positive outcome. More importantly, you set the process by which you can grow, profit, and prosper in all areas of your life.

team building via trust

I’ve coached hundreds of business people helping them develop more effective leadership skills. Whether you own the business or you’re climbing the ladder in a larger corporate setting, you can benefit from finding a close, confidential advisor to help you develop the extra skills that make a difference. Use the contact forms here to reach out. Let me introduce you to my proven programs for leadership growth.

The Perfect Tool in an Imperfect World

Managers are worried about their remote workers. If you’ve never had anyone work away from the office before, it can be unnerving. How can they trust what is going on? Are hours being used wisely? How can I make everyone more accountable?

On the flip side, employees who work remotely worry they are not going to be given credit for the effort they spend and the work they produce.

Having this air of uncertainty doesn’t help anyone feel productive. I’ve heard of talk about upping your communication. What does that mean? More zoom?

Leaders providing clarity of purpose, assignment, and mission must have ways to drive accountability. Simply talking more won’t get there.

It’s not a perfect system.

How can the two sides connect to provide clarity of expectations and certainty of delivery? Well, you can have daily zoom calls, but who wants to do that forever?

You could build a giant database but who needs that burden piled on top of the already difficult process?

There is actually a very simple yet elegant system I’ve used for years. Calling it a system may scare some people away already. Maybe process or habit is better.

Explaining the Solution

The process is called Big 5. If you’ve followed my blog for any length of time I’ve written about this before.

But now is an especially significant change in workforce activity.

Big 5 can be the missing link for all you leaders who are worried about productivity and workers who wonder whether the boss knows your value.

Here’s how it works.

On a regular basis, every employee (managers included) writes out five goals or expectations they have for the upcoming month. These would be your ‘big rock’ priorities or ‘must wins’.

Next you write down your five biggest achievements for the past month.

Neither of these sections is long text in paragraphs. No, it’s simply bullet listed items.

You can add some comments about resource needs, constraints, etc. But focus first on goals and accomplishments.

Then send it to your boss.

gratitude smile

The boss can review and give feedback. It becomes a flash moment of coaching between manager and employee.

“I like your goals 1 thru 4, but let’s talk more about number 5.”

“Wow, I had no idea you got so much done last month. Thank you for such a big contribution.” Or…

“Sam I like what you can do for us. However I see you’ve been struggling with this remote working environment. Let’s talk about ways I can help you.”

When the next period rolls around, the things you said were goals should become accomplishments. Now, you update the goals.

Take really big, longer term goals and break them down into those bite size tasks.

Frequency of Reporting

Usually, when I teach Big 5, we start with monthly check-ins. However, with the massive change in the workplace, like what we have right now, you might ask for weekly updates.

I once ran a large project with very high velocity, rapid-fire activity. A weekly check-in made more sense. I was providing my client with a status report every Monday, so I had my team do a weekly Big 5.

When they left on Friday, they dropped me their individual reports. I could compile them into a summary picture I gave the client on Monday.

It was powerful, productive, and very effective. Huge goals were achieved, deliverables were met, and the client was very happy with the results.

What About Me?

You might be saying I don’t have a team, but I do have a boss.

Ok, write your Big 5 and give it to the boss. When he/she says “What’s this?” Explain it to them. Say you want to create more clarity and you believe this can help.

That is exactly how I was introduced to Big 5. The colleague who created it actually worked for me many years ago. We were going through tumultuous times in our industry and days flew by.

Finally, one day he dropped a printed copy of his report on my desk. Sure enough, I said, “What’s this?” He explained. We had a brief discussion about the content. He left with perfect clarity of my expectations for him and his team.

Next month he was back again with an update.

And we thrived after that with better clarity, alignment, and a sense of achievement. Sure, we had meetings in between, but the big objectives were being conquered.

Fill the Gap

If you are worried about the productivity of your team, introduce the Big 5 process. If you don’t think your boss understands what you do, give them a Big 5 report. Rinse and repeat.

I’ve added a special online course to my curriculum just for Big 5. If you are interested in learning more, click here. I am offering a special 40% discount for readers of this blog. Yes, regularly $47 now just $27 while this article is in circulation until June 15, 2020. Again, click here to take advantage of this exclusive offer.

Big 5 has even replaced employee ranking and annual assessment tools. If you’re doing Big 5 monthly, when the annual review comes around, you have 60 data points to discuss. That, my friend, is powerful.

It’s by far not a perfect work world right now. Why not use a more perfect tool to manage the crisis?

Big 5 Performance is created by Roger Ferguson of ISIHRConsulting. Big 5 has an app to automate the process. It even manages the reporting with the next level up managers. If the app is something you want for you, your team or your company click here.

6 Great Questions to Lead Your Team

Being a leader requires the ability to build rapport with your team. Those following you must have good reason to do so.

Every time you have a one-on-one talk with your employees, you have a big opportunity to add to and build that individual rapport.

However, with the COVID-19 pandemic, too many teams are separated, working remotely, and having trouble connecting. Or do they?

The very best leaders I know have been using the following six questions (and then some) to stay connected, stay in communication, and thrive during this period.

Use this in some form or another every time you get that golden opportunity to talk to each individual on your team.

The 6 questions are:

Where are WE going?

Ask this intentionally so that the employee or follower is able to express in their own words their understanding of the current state. Let them tell you what they understand to be the mission and direction.

If the answer catches you off guard, then maybe you have a big disconnect that needs to be handled immediately.

The “we” here is about the team. Be sure to gauge whether the individual’s understanding is in step with the team direction you hope for.

Where are YOU going?

This is a logical follow-up to #1. If the person expresses a correct team direction but shares a personal variance in what they think is happening, then you have another opportunity to connect and correct.

The where are you going question also measures engagement. When an individual has begun to disengage with the team, they must be offered the opportunity to reconnect.

What do you think you are doing well?

This is a great opportunity to let the individual team member express their pride for what might be working for them. Let them share their focus.

Again though, if there is a bit of misalignment, this is the perfect opportunity to realign, recalibrate the role and the duties to set the path for better performance.

By allowing the person to share, you open the communication letting them state in their own words the accomplishments they view as significant.

What are some suggestions for improvement?

Open the door for individual dialogue about ways to improve things. The people who are on the frontlines see things differently than you. Be open to listening to these observations. You just might get the next great idea.

How can I help?

This may be the most powerful of all questions a manager/leader can ask a follower. Letting them know you are there to help is the biggest proof of your commitment to seeing them succeed.

This is an especially important question during remote working conditions. 

Don’t ask it if you don’t mean it, but use it sincerely and you will see team commitment rise significantly.

If something is suggested, you must follow through to get it resolved or delivered. Don’t let this golden opportunity fall flat on its face from your inability to deliver.

If the ask is too big, then say so. Explain what the limitations are, but be real. Let the person know they were heard and that you understand.

What suggestions do you have for me to be a better manager?

This is last but by no means the least of these 6 questions. Again, your hope should be to receive sincere feedback. Your response should be an open acceptance of what you get told.

If all you do is ask the question but recoil, then you’ve missed the opportunity.

However, if you take the suggestion and do something with the feedback, you build great rapport and trust.

Speaking of Trust

Trust is at the root of the best performing teams. Building an atmosphere of high trust keeps the whole team engaged with you as the boss. Having the rapport through regular, recurring one-on-ones with your team, using these six questions, will keep the trust growing.

In a recent study conducted at Google, they spent two years researching what made some of their teams perform better than others.

The overwhelming answer was “psychological safety” or TRUST. When teams created a safety net of trust, team members performed at much higher levels.

I’ve developed the following model to help explain the six elements for building and maintaining trust within your team. This model has been used by industry giants in several different settings. 

Team Trust

When trust is present, people can accept bad news. They won’t necessarily like it but they can better accept it when they know you have their backs. They get to that end by seeing you make the effort to build the rapport at each chance you get. As rapport improves, so will the trust they have.

Call to Action

If you are a manager or executive who needs a little help with any of these ideas, perhaps a coach can help. To learn more about the coaching I do, schedule a call to speak with someone about the programs and ways we can help.

Have You Found Your Edge?

doug thorpe leadership coach

The global pandemic has caused everyone to rethink their normal. Finding a new normal has become a worldwide goal.

While there is talk of returning to some kind of old normal, I wanted to challenge you with a simple question.

Have you found your edge or are you standing at the edge?

Let’s tackle the dark side first. Standing at the edge describes a sense of being on the brink. For example, young parents of school-age kids are really expressing the sense of being on the edge. Confinement has been a bit too close for them.

Others have talked about the fatigue of living a groundhog day over and over.

I’ve had coaching clients, leaders in big organizations, admit they weren’t quite prepared for what remote working would do to them and their teams. And I’ve worked with small business owners who have made very tough decisions about releasing staff and cutting back or closing temporarily, if not permanently.

The pandemic has caused concern at many levels. Yet the word I hear most often is resilience. Staying resilient keeps us away from the edge.

The Upside

Finding your edge is a whole other story. The pandemic has birthed some great ideas and some creative solutions for sure.

Just look at the explosion of the Zoom platform. Many businesses large and small have resorted to using the zoom conference. Schools are relying on the video connection to keep teaching students. There are even parodies of zoom video chats gone wrong.

Some of the small businesses I work with have gotten very creative. One retailer who lost all access to her storefront due to a mall shutdown has resorted to home delivery of her products.

A restaurateur discovered a market for one specialty dish that can be prepared in a more commercial kitchen. They have plans to close their regular restaurant and rely solely on the pickup and delivery of the new dish. This results in almost a 5x margin gain by eliminating the rent for the sit-down restaurant. Plus gross sales have tripled.

My larger company clients are finding an interesting phenomenon. While people admit to missing the interpersonal contact an office setting provides, productivity has increased. The crush of meeting after meeting has settled into a focused format that is highly effective and productive.

Companies who formerly feared allowing staff to work from home are finding the reliability to be refreshing.

People are finding a new edge of efficiency, productivity, and profitability. How long will it last? Who knows? Right now the lessons learned by many are being translated into possibilities for a new normal.

Where are you?

Standing at the edge? Or on a new, more meaningful edge for competitive advantage, effectiveness and gain?

Leaders can make the difference.

Here are five ways to find the right edge.

Be open to change – there is no point in fighting the reality of where we are. Follow the guidelines and roll with the flow.

Over-communicate with your people – don’t let anyone on your team get truly isolated. Communicate even when you have nothing new to say. Tell them that.

Ask for ideas – let your team shine during this period. Open up the lines of exchange of ideas and solutions. Think outside the box. Heck just crush the old box.

Be fearless – don’t get afraid of new ideas that radically impact your work as you once knew it. The new alternative could increase your profitability, your brand, and your effectiveness.

Stay resilient – here’s that word again. Don’t let disappointment or frustration get the best of you. Be flexible and ready to respond.

Are You Focused Deep or Wide?

If you start talking about leadership, you may get several different reactions; everything from eye-roll to serious looks. Regardless of the guru you follow or the school where you took leadership training, there is one key question that remains.

Will your leadership ability be deep or wide?

If you’re thinking about big organizations with high headcount and multiple lines of business, you are thinking about wide leadership influence. This includes large communities or tribes where your influence can be experienced.

However, if you think in terms of the immediate circle of your peers and direct reports, then you are thinking deep leadership.

There is not really a right or wrong to either of these two schools of thought.

Wide Leadership Thinking

As the name implies, wide leadership reaches far. The edges are way out there. You might be hoping to influence or impact a large population, whether that’s within your company or inside an industry.

Your idea of a vision has a really big scale to it. You are wanting to leave behind or accomplish making a big difference.

Ironically, a great leader with a wide vision isn’t necessarily thinking about numbers of followers. Instead, they focus on the need. Their heart centers on service.

The best picture is that of the pebble cast on a calm pool of water. The place where the stone hits the water causes ripple effects that have energy enough to reach the far edges of the pond or lake. If the pool was perfectly still, a single stone will create ripples that are seen the whole distance beyond the center of that circle.

Great leadership creates ripples of influence and impact in the hearts and minds of the ones who stand in the outer bands of the circle surrounding the leader.

The Deep End

Deep leadership is limited in numbers. It is a more personalized experience, dealing with a few.

In business, we think of it as our “direct reports”, those who are assigned directly to us with whom we have a day to day contact.

Mentoring someone is a deep leadership happening. The leader will be pouring wisdom, encouragement, and experience into the individual, one on one.

Deep leadership impact will be life changing for the recipient. Perhaps the influence will be limited to just a few nuggets of truth or learning, but the substance will be powerful. The person receiving the lesson will be forever changed.

The Best Do Both

The best leaders I have ever known or studied do both. I’ve tried being that kind of leader in what I do. I’ve tried teaching it to others.

When you take on a position of responsibility, you have to make the team work first. Your influence should be the deep kind. You must feed and nurture those assigned to you or hired by you. It is up to you to explain the vision and purpose.

You’ll be doing individual development of those around you.

As the team becomes productive, you can shift your focus to the wider perspective.

Your business may have many layers and your team is just a part of the bigger picture. Your influence as a leader can be felt by others outside your team. You do this by supporting other units or departments.

If you own your own business, you have to get it up and running smoothly (deep leadership) before you reach too far outside into the community to make yourself known (wide leadership).

A Pivot

I could go on about this and maybe will in another installment later. But I need to interject something.

I had this article in my writing queue for some time. My calendar was clicking by and my process to go to press was running normally. Then it was time to polish this one off and prep it for release on Sunday, April 12.

It hit me.

That Date is Easter.

Then it hit me again. What better an example of deep and wide influence than the story we know about Jesus’s life.

I intentionally do not force my faith and beliefs on you my reader. Nor will I start now. But please allow me a moment to reflect on this, a very significant holy date for many.

The story of Jesus began with him assembling a small group, twelve to be exact. His intent was to go deep with teaching, mentoring and messaging. He attempted to dispel many teachings of the day and bring better clarity on the subject of God and Heaven.

The disciples as this group later would be called, didn’t always get it at first. It took many tries to explain and demonstrate the principles to them. They eventually did get it.

Then focus turned to a wider audience. A gathering in a town square, a following on a hillside. The pebble was thrown into the lake and ripple it did.

The twelve are gone. Yet, the legacy created 2000 years ago remains.

I don’t judge your beliefs. None of this is an attempt to sway you otherwise. Yet for those who do believe this story and these teachings, the model is perfect.

Leadership delivered deeply to a few had impact far and wide on many. Today, we as leaders can do much the same.

OK most of you will not start a movement or create a global cause. But you can be the leader your team and your community need right now.

I encourage you to reflect in this Easter season.

Where does your leadership stand right now? Deep, wide or both?