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Advice to New Managers | Complaints Go Up

First time managers face a big challenge knowing how to channel the complaints they feel about the workplace. In a clip from the epic WWII movie, “Saving Private Ryan”, Tom Hanks as Captain Miller answers a question from one of his men about what to do with complaints.

I could not express this topic any better than the advice given in this clip.

[shareable cite=”Tom Hanks as CPT Miller”]Complaints go UP, always up.[/shareable]

[reminder]What do you do with complaints?[/reminder]

Management and Popularity

Placing yourself on the firing line as a manager is not for the faint of heart. Because of the responsibilities you will shoulder, there will always be someone, somewhere who finds your handling of one of their matters unacceptable.

Recently, in my effort to fine tune the content and offerings I want to publish here, I was doing some survey work inside my contact database. Most responses were very helpful, insightful, thoughtful, etc. These were building good community energy.

Then I opened up one particular survey response.

Courtesy 123rf.com/ Christophe BOISSON
Courtesy 123rf.com/ Christophe BOISSON

Ouch! This person, who refused to admit who he/she was, jumped me pretty hard about my “lack of management skill”. Basically, they called me a hypocrite for thinking I could teach and coach new managers because their personal opinion of me was so ‘poor’.

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Here’s to a New Wave of Business Managers and Leaders

To all of my long standing management colleagues with grey hair (or no hair, not by choice) who may be getting this post from one of my mail lists…. this post is NOT for you. Go get another cup of coffee, redeem the next 5 minutes another way. I’ll see you again another time.

No, this post is for a new group of leaders.

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Attention First Time Leaders!

There will likely never be another moment in your career to match the day you take on your first leadership challenge. That moment sinks in when YOU have been put into the management role. For the first time you are responsible for other people. You have the authority.

Courtesy 123rf.com sirylokWhat do you do now? What do you do for your first official piece of business? Trust me, there will be hundreds of other questions swirling in your mind.

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